Work Shift:

Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advance technology. Capital Health is a five-time Magnet-Recognized health system for nursing excellence and is comprised of 2 hospitals. Capital Health Medical Group is made up of more than 250 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region.

Position Overview:

Finance Customer Service Specialist

JOB CODE:

50303

FLSA Exemption Status:

Non-Exempt

SUMMARY (BASIC PURPOSE OF THE JOB)

Serves as a customer advocate and provides efficient and effective Finance solutions. Communicates issue updates with applicable stakeholders. Works as a liaison between assigned team and employees. Recognizes, researches, and escalates issues in response to phone/email inquiries received from internal users.

MINIMUM REQUIREMENTS

Education:

High school diploma or equivalent.

Experience:

Three years customer service experience required. Prior finance experience strongly preferred. Workday experience a plus.

Knowledge and Skills:

Strong client relationship, interpersonal and organizational skills. Proficiency in multi-tasking, setting priorities, and timely follow up. Ability to manage and maintain large sets of highly sensitive and confidential information. Project and time management skills.

Mental, Behavioral and Emotional Abilities:

Ability to troubleshoot and resolve customer complaints. Ability to learn and apply basic concepts in new situations. Ability to collaborate and work in a team environment as well as work independently and make sound decisions.

Usual Work Day:

8 Hours  

REPORTING RELATIONSHIPS

Does this position formally supervise employees? No

If set to YES, then this position has the authority (delegated) to hire, terminate, discipline, promote or effectively recommend such to manager.

ESSENTIAL FUNCTIONS

·       Works as liaison between stakeholders and Finance. Serves as a customer advocate and follows up on user calls to ensure proper and timely resolution of problems.

·       Keeps manager current on the status of all outstanding issues. Communicates issue updates in accordance with end user needs and established policy.

·       Attends departmental staff meetings to meet communication expectations of the customer.

·       Resolves routine customer concerns with pre-defined solutions. Recognizes, researches, and escalates issues in response to phone/email inquiries received from internal users.

·       Demonstrates top performance and a passion for excellence. Meets and surpasses goals successfully. Identifies and prioritizes critical issues. Circumvents problems as they arise to maintain focus on issues.

·       Creates and communicates clear and concise directions for staff and customers while realizing possibilities and opportunities.

·       Completes resolutions and needs of organization in a timely manner.

·       Provides superior quality and outstanding customer service.

·       Performs other duties as assigned.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Frequent physical demands include:

Occasional physical demands include: Sitting , Standing , Walking , Climbing (e.g., stairs or ladders) , Carry objects , Push/Pull , Twisting , Bending , Reaching forward , Reaching overhead , Squat/kneel/crawl , Wrist position deviation , Pinching/fine motor activities , Keyboard use/repetitive motion , Taste or Smell , Talk or Hear

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