Patient access- Main Admitting

Job Family:

Admitting Representative

Travel Required:

None

Clearance Required:

None

What You Will Do:

This is an Onsite position at Community Memorial Hospital- Ojai.

The hours for the full time position can vary from 8:30am-4:30pm and 6:30am- 3:00pm including some weekends and holidays.

Provide efficient, timely, courteous registration services to ensure a high level of customer service. Create a positive impression for each patient, family member, visitor or staff while performing the tasks of preadmitting, admitting and/or registering, routing or escorting patients, family or visitors. The primary responsibility is to assist patients and their families in accessing services acting as an advocate and navigator until the patient is handed off to clinical staff.

• Provides excellent customer service to all individuals.

• Perform registration, arrival, and check-in functions upon a patient presenting themselves for service.

• Collect all necessary patient, demographic, and insurance information/documentation to ensure a patient is completely registered within the patient registration systems.

• Obtain all necessary patient signatures and information at time of arrival.

• Escalates any advanced or complex registrations to a more experienced team member.

• Perform real-time insurance eligibility and benefits verification for unscheduled/walk-in patients, when necessary.

• Verifies insurance benefits; explain financial requirements to the patient or patient representative, and collects any outstanding patient portion prior to or at the point of service.

• Perform collections and cashiering functions and refer patients to Financial Counseling where appropriate.

• Ensure that all activities related to hospital collection activities meet department requirements.

• Use of the computer system to document each patient encounter.

• Additional OVCH functions:

• Performs PBX and overhead paging functions in a professional, efficient, and courteous manner

• Monitor patient valuables in the safe.

• Use and maintain postal equipment.

• Process outgoing mail.

• Sort incoming mail. Serve as preceptors/trainers to orientee.

• Serves as a mentor to new associates and assist in new employee orientation.

• Performs other duties as assigned.

• Cross-trained to cover ER patient access duties.

• Schedule will contain days, weekends and some holidays.

What You Will Need:

• High School Diploma or equivalent (GED)

What Would Be Nice To Have:

• One (1) year Patient Access experience

• One (1) year Customer Service experience

• Data Entry experience

• Familiarities to Health Plans/Insurances

• Bilingual in English and Spanish

The annual salary range for this position is $37,600.00-$56,400.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information,