Customer Order Management Specialist

Job Type: Exempt  

Duration of role: Permanent

Number of Position: 4

Report to: Senior Director of Customer Experience

Location: Columbia/Baltimore, Pocohontas, St. Paul, Kentucky

 

About Us

 

 

At Tate we are passionate about everything we do. As an independent brand operating within Kingspan Group, a global plc group of companies, Tate has been recognized worldwide as an industry leader in the development and manufacture of data center infrastructure solutions and commercial office raised access floors, for over 60 years. With revenues of over $600m and growing, Tate plays a pivotal role in offering expertise in cutting edge design engineering to craft solutions, by working collaboratively with clients as a trusted partner.

 

 

Tate continues to grow and expand, operating multiple manufacturing and commercial sites across the US, Europe, the Middle East, Asia, and Australia. We are excited about our fresh, dynamic, and inclusive team of experts working on new innovations and forward-thinking designs, as we remain a market leading player within our industry. We continue to invest heavily in the best available manufacturing tools and equipment needed to adhere to Tate’s world class standards and in keeping with our Planet Passionate sustainability strategy, our focus is on having minimal climate impact.

 

 

We are excited to potentially welcome you as part of our team as we continue to grow on a worldwide scale.

 

 

About the Role

 

 

At Tate, we’re committed to delivering exceptional customer experiences from quote to shipment. As a Customer Experience Order Management Specialist, you’ll play a critical role in ensuring customer orders are processed accurately, efficiently, and on time. You'll serve as the connective tissue between Sales, Operations, Engineering, and Logistics—ensuring, every order flows smoothly through our systems and exceeds customer expectations.

This fast-paced, detail-oriented role is ideal for someone who thrives on problem-solving, multitasking, and driving operational excellence in a cross-functional environment.

 

What You’ll Do

 

 

As an Order Management Specialist, you will manage the full lifecycle of customer orders, ensuring accuracy, compliance, and clear communication across departments. You’ll support internal teams and customers by

maintaining data integrity, escalating issues, and contributing to continuous improvement efforts.

 

Key Responsibilities:

                           

 

• Own the order entry process from purchase order receipt to entry.
• Review customer purchase orders and validate against quotes to ensure proper pricing, margin, and product accuracy.
• Enter and manage orders within the ERP system and track them throughout their lifecycle.
• Maintain accurate and up-to-date open order files.
• Facilitate cross-functional communication with Engineering, Sales, Project Management, and Scheduling to ensure SLAs are met.
• Follow escalation paths to resolve internal and external customer order issues quickly.
• Maintain data integrity in Salesforce and ERP systems.
• Support margin analysis and claims tracking in coordination with Finance and Customer Experience teams.
• Identify process gaps and recommend improvements.
• Engage with customers directly when needed to resolve order-related issues.
• Demonstrate a strong commitment to delivering world-class customer experience.

 

 

Additional Expectations

 

 

• Meet or exceed defined Customer SLAs.
• Maintain high data entry accuracy.
• Adhere to Standard Operating Procedures (SOPs).
• Manage order volume and prioritization in a fast-paced environment.

 

 

What You’ll Bring

 

 

• 3+ years of experience in order management, customer service, or operations—preferably in manufacturing or construction.
• Strong attention to detail and a high data accuracy rating.
• Excellent written and verbal communication and problem-solving skills.
• Proficiency in Excel and systems like Salesforce, Asana, ERP, or PLM.
• Ability to manage multiple priorities under pressure.
• A collaborative mindset and a passion for delivering excellent customer se