Job Summary: 

Duties and Responsibilities:

Incumbents of this position must be U.S. Citizens.

-    Responsible for leading the full spectrum of end user application, patching and operating system support, for varying devices/environments (ie PC desktop/laptop, MacBook, iMac, vmWare, InTune, Microsoft O365) and mobile (ie Blackberry, iPhone, tablet) support to include patching, image creation, configuration, implementation/deployment, troubleshooting, and overall support for end user applications, operating systems, devices and other related equipment.

-    Prioritizes assignments, coordinates workload, mentors and communicates to team.

-    Responsible for providing and leading the team in the installation, and configuration of end user application and operating system software to include operating system files, patches, user applications, etc. Works closely with Client Services support staff and management when issues with the image process, software installation or application support needs arise.

-    Oversees and utilizes automated deployment and management tools such as Mobile Device Management systems, Microsoft Software Center for desktops, Microsoft Intune, Advanced Installer packaging application, App V packaging application, MAC desktops and MSI's to distribute applications to NEXCOM PCs / locations worldwide.

-    Reviews and evaluates periodic critical security notifications and executes a series of planned patch and service pack management utilizing scripts or tools for automated updates. Supports the risk management framework for hardening applications and systems.

-    Working knowledge of shell scripting languages, such as Powershell, for Microsoft, Android, and Apple platforms.

-    Understanding front-end and user interface HTML, XML, JavaScript, and CSS.

-    Performs analysis for new and currently installed applications for the NEXCOM PCs.

-    Performs ongoing optimization, upgrades, and patches of applications on the NEXCOM PCs.

-    Implements new applications from design through post installation stages including packaging, deployment, troubleshooting, and installation documentation.

-    Provides technical support and user support for application troubleshooting.

-    Responsible for documentation of application installation when additional configuration is required.

-    Ensure/implement the rigorous application of Information Security/Information Assurance policies, principles, and practices in the delivery of Applications.

-    Actively participates in project planning, and take a leadership role, to ensure timely and successful completion of projects assigned to Client Services Engineering team.

Performs other related duties as assigned IAT2 jobs:
This position is designated IT-1 (Critical - Sensitive) in accordance with SECNAV M-5510.30 and will require a favorable Single Scope Background Investigation (SSBI).

Candidates must be eligible for and obtain a Secret Clearance, within 6 months of appointment. Failure to obtain will result in termination.
 

Department of the Navy (DON) Cyber Information Technology / Cybersecurity Workforce positions (Cyber IT/CSWF).