Customer Service Officer

<p><span><span><b>Job title</b> – Customer Service Officer (72285)</span></span></p> <p><span><span><b>Location</b> – Delft, Netherlands </span></span></p> <p><span><span><b>Job model </b>– Hybrid</span></span></p> <p> </p> <p><span><span>We are currently looking for a <b>Customer Service Officer</b> to join our team in Delft.</span></span></p> <p> </p> <p><span><span>In this role, you will become part of the Supply Chain &amp; Customer Service Team, which is part of the Finance &amp; Operations department at Veramaris. The contract will be signed with dsm-firmenich, one of Veramaris’ co-owners. </span></span><span><span>Veramaris is dedicated to supporting the sustainable growth of aquaculture through Optimum Omega Nutrition, using natural marine algal oil. If you are passionate about making a positive impact in the aquaculture industry, we would love to hear from you.</span></span></p> <p> </p> <p><span><span>At dsm-firmenich, being a force for good is not optional. Diversity, Equity &amp; Inclusion is a shared responsibility woven into our daily work, benefiting to our People, Customers &amp; Communities and driving business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.</span></span></p> <p> </p> <p><span><span><b>Key Responsibilities</b>  </span></span></p> <ul> <li><span><span>Own and ensure Offer-to-Cash process related to global Key Customers in SAP.</span></span></li> <li><span><span>Sales Order acceptance, entry, and sales price maintenance.</span></span></li> <li><span><span>Align feasible and timely delivery dates with internal logistic and demand planning and supply chain functions and communicate those to customer.</span></span></li> <li><span><span>Delivery execution including communication with external logistic providers.</span></span></li> <li><span><span>Invoice creation and active credit management in cooperation with finance functions.</span></span></li> <li><span><span>Export documentation handling for oversea shipments and monthly sales and invoice reporting.</span></span></li> </ul> <p><span><span><b>We bring</b> </span></span></p> <ul> <li><span><span>A supportive team where collaboration is key for success. We have an open atmosphere, and we take ownership of our tasks to get things done.</span></span></li> <li><span><span>A dynamic work environment with many challenges that give you the possibility to work autonomously and with a team in finding the right solutions.</span></span></li> <li><span><span>Be part of an organization where sustainability isn't just a headline but is embedded in our strategy and processes, enabling you to make a meaningful impact on the world.</span></span></li> <li><span><span>Experience a culture that places safety and well-being at its core, caring for both your physical and mental health.</span></span></li> <li><span><span>Based on your experience we will offer you a base salary of € 44,752 to € 63,931 per year (including holiday allowance and 13th month) and extra benefits, such as 25 holiday days, a bonus, the option to buy more holiday days with a 6% my choice budget and much more.</span></span></li> </ul> <p><span><span><b>You Bring </b> </span></span></p> <ul> <li><span><span>HBO/Bachelor or MBO with 3 years of relevant working experience in a challenging, international commercial business-to-business environment.</span></span></li> <li><span><span>Sound SAP process knowledge (SD Module, Order and Delivery execution, Business Partner Master data maintenance).</span></span></li> <li><span><span>Speak and write fluently in English, additional language skills are beneficial.</span></span></li> <li><span><span>Knowledge on export customs clearance processes.</span></span></li> <li><span><span>Strong digital systems skills (including MS Excel, MS Teams).</span></span></li> <li><span><span>Soft skills: excellent communication skills, proactive attitude, diligent and problem-solving mentality, able to work in a very dynamic environment, resiliency, and ability to work both independently and in a global team.</span></span></li> </ul> <p> </p> <p><span><span><b>The application process</b> </span></span></p> <p><span><span>Interested in this position? Please apply online by uploading your resume in English via our career portal. Due to privacy regulations</span></span><span><span>, we can only actively interact with applications via our career portal. If you have any questions, please contact Julita Straszak, Talent Acquisition Business Partner (julita.straszak@dsm-firmenich.com). </span></span></p> <p> </p> <p><span><span><b>Equal Opportunities Commitment</b> </span></span></p> <p><span><span>dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate, there’s a place for everyone at dsm-firm