Technical Delivery Manager

Your Role 

The Application Services team plays a critical role in enhancing customer and technical collaboration while delivering all application development through a Platform and Technology Product Operation Model. The Technical Delivery Manager will report to the IT Director, Solution & Delivery Lead. In this role you ensure successful delivery of engineering outcomes across platform or technology product teams but coordinating technical scope, timelines, and team velocity. Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow – personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Your Work 

In this role, you will:

• Oversee delivery execution from planning through release
• Oversee resource management responsibilities including team capacity planning, mid-year and annual performance evaluations, and strategic allocation of talent across priorities to ensure optimal delivery outcomes
• Owns end-to-end delivery status, ensuring transparency, accountability, and timely updates across stakeholders 
• Collaborates closely with external vendors, as well as internal product and engineering leads to coordinate and manage delivery when third-party solutions are part of the implementation
• Collaborate with Product and Engineering Leads to scope, prioritize, and sequence work
• Remove blockers and ensure delivery stays aligned with roadmaps and business outcomes
• Monitor KPIs and delivery metrics; recommend adjustments as needed 

 

Your Knowledge and Experience

• Requires a bachelor's degree or equivalent experience
• Minimum of 7 years in technical delivery, engineering program management, or relevant experience, including 3 years of management experience gained as a team leader, supervisor or project/program manager.  
• Requires strong understanding of Agile delivery models and backlog management 
• Requires ability to manage multiple complex workstreams and successfully interact with all levels of management
• Requires understanding of basic management approaches such as work scheduling, prioritizing, coaching, risk management, and delegation
• Requires excellent verbal / written communication, collaboration, analytical and presentation skills
• Desired experience with AI/ML concepts and tools
• Desired expertise in best-practices process improvement or project management processes
   

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