DLS ACOM Consultant - Seasonal, Disability and Leave Services

At Amazon we believe that every day is still day one. We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you’d like to help the Disability Leave Services (DLS) team build a best-in-class professional services program to deliver leave of absence, disability and accommodation services to Amazon employees, applicants, job seekers and candidates globally, this is your chance to make history by joining our team. DLS Provides services 7 days a week, 24 hours a day to assist employees as they go through qualifying life events.
The Accommodation Consultant (AC) Seasonal will work directly with employees and senior leadership in providing ADA accommodations. The AC Seasonal will be the primary contact for the employee as they proceed through the accommodation process. This role expects exceptional communication and organizational skills, attention to detail, ability to prioritize in a fast-paced environment, analytical and critical thinking skills, and a customer service focus that employees expect from Amazon.

Key job responsibilities
• Serve as a subject matter expert on the accommodations process as well as state and federal disability laws
• Provide end-to-end case management including engaging the employee, vendors, work location and other stakeholders
• Educate and train employees and HR on aspects of accommodation, return to work process and case complexities
• Maintain current status with case load that will fluctuate during periods of high volume such as peak, prime day, new site launches, staffing changes, etc.
• Participate in other activities, projects and other growth initiatives within the DLS program
• Perform other duties as assigned
• Ability to travel as appropriate (up to 25% of the time)
• May be required to work nights and weekend

Basic Qualifications

- 1+ years of human resources experience - 1+ years of Microsoft Office products and applications experience - 1+ years of customer service experience - Bachelor's degree in business, HR, or a related field, or High school or equivalent and 1+ years of case management experience

Preferred Qualifications

- 2+ years of human resources functions experience - Knowledge of HRIS or Applicant Tracking Systems are preferred - Experience with Payroll Systems, HRIS

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $18.27/hr in our lowest geographic market up to $39.13/hr in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ht