Patient Coordinator - Garn Mason Orthodontics

Description

Our office is looking for a fun,  energetic front office team member.  Patient experience is very important to our office. We value an individual who exhibits the ability to communicate,  multi-tasks, and works well with others.  Our two doctors and staff are amazing.   Teamwork and dependability is crucial for this position.  We have a four day weekend every other week. Come join our fun, fast paced orthodontic office!

Duties/Responsibilities:

• Deliver a distinctive patient experience with every patient both in person and over the phone
• Answer calls, and schedule new and existing patients for orthodontic appointments
• Welcome patients into the office upon arrival, gathering necessary information such as patient demographics, insurance information, and updated health history.
• Maintain a clean and welcoming patient waiting area
• Collect patient payments and post them to their patient ledger
• Update necessary documents into patient chart 
• Outbound calls to patients for confirming upcoming appointments
• Working with clinic and treatment coordinators to ensure great flow for our patients
• Ensures accurate charting and insurance information has been entered into our software
• Represents the practice in a positive way, inside and outside of the office

Requirements

Requirements

• At least 1 year experience preferred but willing to train
• Customer Service experience
• Passion for delivering the best experience
• Ability to collaborate and be team-oriented