Associate Customer Support Specialist

Associate Customer Support Specialist<p></p><p></p><p><b>Company:</b></p>Boeing Distribution Services S.R.L.<p></p><p></p><p><b>Boeing Distribution Services</b> is looking for an <b>Associate Customer Support Specialist</b> to join our team in <b>Lonate Pozzolo, Italy.</b></p><p></p><p><b>This position is expected to be 100% onsite.  </b></p><p></p><p><b>Essential Job Duties and Responsibilities:</b></p><ul><li>Reviews of customer purchase orders to assess requirements.</li><li>Process and maintain customer purchase orders (e.g., order entry, etc.) inputting in Cardex (ERP) and portal management.</li><li>Interacts with the different positions in the warehouse as well as with other functions such as Sales and Quality to ensure that orders are resolved in an acceptable time frame.</li><li>Prioritizes orders with issues based on required ship date and performs analysis on whether orders can proceed without additional input.</li><li>Performs research in Cardex (ERP) to potentially resolve order issues.</li><li>Reviews and actions open orders that are pending resolution.</li><li>For all critical orders, it ensures timeliness of shipment through internal coordination and liaison with other functional stakeholders.</li><li>Monitors / Expedites orders with high complexity and urgency.</li><li>Resolves customer claims with functional departments (Accounting, Quality Assurance, etc.), Credit &amp; Rebill, RMA process, determine root cause, recommend and implement corrective actions.</li><li>Maintain Pipeline health on part usage/demand on existing contract, program, etc. in collaboration with Customer, Sales, Planner, etc.</li><li>Performs other duties and responsibilities as assigned or required.</li></ul><p></p><p><b>Basic Qualifications (Required Skills and Experience)</b></p><ul><li>2-4 years of related work experience</li><li>Experience in Program Management and/or Customer Support</li><li>Experience managing multiple and competing priorities.</li><li>Experience working in a very fast-faced environment with a high degree of accuracy.</li><li>Ability to effectively multi-task</li><li>Excellent communication skills, both written and verbal</li><li>Intermediate knowledge in MS Office (Excel, Word, PowerPoint) applications</li></ul><p></p><p><b>Preferred Qualifications (Desired Skills/Experience):</b></p><ul><li>High School Diploma, or Related Field of Study – associate degree in business (preferred)</li><li>Experience in the aerospace industry</li><li>Strong problem-solving skills</li><li>Team collaboration and a high degree of flexibility and resilience</li><li>Knowledge of basic financial principles</li></ul><p></p><p><b>Work Authorization: </b></p><p>This requisition is for a locally hired position in Italy. Candidates must have current legal authorization to work immediately in Italy. Boeing will not attempt to obtain Immigration and labor sponsorship for any applicants.</p><p></p><p>Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll.</p><p></p><p><b>Shift:</b></p><p>Not a Shift Worker</p><p></p><p></p><p><b><b><b>Language Requirements:</b></b></b></p><p></p>Not Applicable<p></p><p></p><p><b>Education:</b></p>Not Applicable<p></p><p></p><p><b>Relocation:</b></p>Relocation assistance is not a negotiable benefit for this position.<p></p><p></p><p><b>Security Clearance:</b></p>This position does not require a Security Clearance.<p></p><p></p><p><b>Visa Sponsorship:</b></p>Employer will not sponsor applicants for employment visa status.<p></p><p></p><p><b>Contingent Upon Award Program</b></p>This position is not contingent upon program award<p></p><p></p><p><b>Shift:</b></p>Not a Shift Worker (Italy)