Vendor Relationship Administrator - Intermediate (Contracts)

Company Description

Citizens is pleased to offer this opportunity in the Jacksonville, FL area. At Citizens, we’re building a workforce of top achievers committed to our company’s mission and vision. Our company values the knowledge that comes from experienced and dedicated individuals with a variety of backgrounds, in or out of insurance.
Citizens’ Mission is to provide property insurance protection in Florida to those who are, in good faith, unable to obtain coverage through the private market while also providing the utmost in customer service. Our Values are public service, integrity, respect, responsiveness and sound judgment. We strive to not only provide affordable insurance products and services but also to provide sound financial responsibility to the citizens of Florida.
At Citizens, we are a team of dedicated, service-minded professionals committed to our policyholders. Come achieve and maximize your potential with us!

Job Description

Duties include scope of work and contract development for competitive solicitations, contract negotiations for competitive solicitations, drafting and review of contract amendments, renewals, and extensions, and the review and negotiation of vendor contracts for purchases outside of the competitive solicitation process.

This position is responsible for supporting the management of all operational aspects of a portfolio of contracted vendors. Duties include supporting the management of contracts, communications, performance, competitive solicitations, and project management for vendors.

Job Duties:

Models’ ethical behavior and executes job responsibilities in accordance with Citizen’s core values, ethics, and information protection policies.

Manage a portfolio of contracted vendors, which may include oversight of up to one hundred firms. Participate in the development of annual strategic plans and goals for vendor categories within managed portfolio. Responsible for oversight of multiple firms for licensing, contracts, credentials, and performance management. Coordinate program implementation and implementation of operational enhancements. Visit select vendors’ corporate locations for relations, business development, and audit purposes.

Analyze vendor performance to evaluate compliance with contractual obligations, quality assurance and service levels provided to Citizens. Assist with the facilitation of monthly operational conference and web calls and quarterly performance reviews. Participates in the operational roundtables and performance reviews with vendors and Citizens’ staff to document and communicate opportunities for improvement to senior management team. Responsible for performance management related communications and implementation of corrective actions, as necessary. Utilize Citizens’ systems for reporting and monitoring performance measures and communicate trends, as well as alerts to Citizens’ management and vendors.

Support the coordination of competitive solicitation projects for vendor categories within managed portfolio. Support the Request for Proposal (RFP) collaboration with procurement.

Partner with internal departments to produce training materials and programs to facilitate the delivery of training both internal and external, as related to vendor responsibilities and expectations. Manage communications involving support requests, program announcements, and operational questions from vendors.

Qualifications

Knowledge Required:

Knowledge of negotiation ploys and tactics sufficient to negotiate and reach agreements between vendors and organizational needs.

Knowledge of solving complex problems through analytical approaches.

Knowledge of web conferencing tools.

Strong knowledge in MS Office

Knowledge of principles, practices, and procedures for the unit

Skills & Abilities Required:

Strong oral and written communication skills

Ability to make presentations to groups of 25 or more.

Relationship development skills in the area of vendor management, sales, or customer service

Relevant Experience – The minimum years of experience required. 

3 or more years of contract or vendor management experience 

1 or more years of project management experience

Education Required:

High School Diploma | GED

Bachelor’s Degree OR 3 years relevant experience, OR a combination of college education and relevant experience equivalent to 3 years.

• ** Additional education may count towards experience. **

Other Certifications | Licenses Required:

1. Subject to value of contracts under management, must attend State of Florida Department of Financial Services training and / or must obtain Florida Certified Contract Manager designation; and 
2. Subject