Customer and Consumer Experience Intern

Seniority Level: Internship<p></p><p></p><p><b><span>Become an intern</span><span> at AB InBev</span><span> in </span><span>the vibrant city of Prague!</span></b><span> </span></p><p><span> </span></p><p><b><span>Purpose:</span></b><span>​ </span></p><p></p><p><span>Brewing the world’s most loved beers and building brands consumers love, AB InBev is where ownership, ambition, and action thrive. We empower you to dream big, lead change, and create a long-lasting legacy. ​We value relentless problem-solvers who take accountability, embrace challenges, and turn bold goals into results through resilience and hard work. ​ ​ </span><br/><span><span> ​ </span><br/><span>That’s Who We Are: Come and<b> OWN IT</b></span></span></p><p><b><u><span>Internship </span><span>Description</span></u><span> </span></b><br/> </p><p><span><span>This internship is a </span></span><u><b><span>full-time, unpaid</span></b></u><span><span> opportunity in</span><span> our</span><span> Prague</span><span> Capability Hub</span><span>, with a chance for you to discover what </span><span>it's</span><span> like to work in one of the top 5 FMCG companies in the world. </span><span>You </span><span>will work on </span><span>real business</span><span> projects</span><span> and will </span><span>be in frequent contact with your line manager to align on your next steps and responsibilities</span><span>.</span></span><span> </span></p><p></p><p>As an intern, you'll get the chance to experience the “real life” business whilst developing your skills - learning through experiencing different areas of the business and building your own reputation. With the right focus and attitude, the internship can lead to a long-lasting career with AB InBev. You will work in our <b>Customer Experience</b> department and will be in frequent contact with your line manager to align on your next steps and responsibilities.</p><p></p><p><b><u><span>What will you be doing</span></u><span>?</span></b></p><p></p><p><span>We are looking for motivated interns to join one of our fast-paced and dynamic teams supporting our French, Dutch, German, or Expansion scopes. You will have the possibility to join us in one of the 3 following positions:</span></p><p></p><p><span>1. As a <b>Customer Experience (CX)</b> intern, you will have the chance to drive initiatives that can enhance customers’ experience with our delicious beers and assist the team through concrete actions and projects such as order management tasks (order taking, handling disputes, creating returns, creating orders) and directly communicating with customers (including bars, restaurants, or supermarkets). You could work with a variety of different teams, from Transport to Sales, from Supply to Finance, all whilst playing a central role in the company's operations. You will be working with different software such as SAP, Salesforce, Excel, Power BI.</span></p><p></p><p><span>2. </span>As a <b>Consumer Experience Capabilities (CEC)</b> intern, you will be assisting the Consumer Care and Community management team. Your responsibilities will involve providing support for consumer inquiries through various channels (social media, Salesforce, phone), with a strong focus on consumer satisfaction. This includes using analytics to improve consumer satisfaction scores. Furthermore, part of your role will involve supporting collaboration with brand managers in developing Net Promoter Score (NPS) initiatives for the different brands we manage. These NPS initiatives are designed to enhance fan loyalty for the various brands by conducting surveys, analyzing the results, and presenting recommendations. The depth of your involvement in NPS activities may vary depending on the length of your internship. Additionally, you may have the opportunity to participate in content creation, translation efforts, and the generation of valuable consumer insights. These opportunities are based on various ongoing projects within the team, aimed at further improving our working methods and our approach to consumers. You will also gain experience in managing a wide range of consumer situations, from addressing quality issues with our products to enjoying fun moments, such as our dedicated fans sharing 'tattoo' pictures on Instagram or Facebook.</p><p></p><p>3. As <b>a Consumer Experience Business Intelligence Intern</b>, <span><span>you will </span><span>support our customer experience team in analyzing and visualizing data to drive insights and improvements. The intern will work closely with cross-functional teams to gather data requirements, design dashboards, and generate actionable insights to enhance our understanding of customer behaviors, preferences, and satisfaction.</span></span><span> </span></p><p></p><p>Based on internship duration, on top of day-to-day activities you will have a chance to work on different projects and mix 2 or more roles.</p><p></p><p><b><u><span>Internship Duration</span></u><span> </span></b><br/> </p><p><span><sp