Enterprise Technology Administrator, People Team Systems

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The People Team Systems Administrator is responsible for the ongoing configuration, maintenance, and support of the company's core People Information Systems (HRIS) and related processes across tools including but not limited to Rippling, Ashby, Lattice, Workramp, and LinkedIn Learning. To ensure an excellent end-user experience and improve the overall effectiveness and efficiency of the company's HR technology landscape, this role will work closely with internal stakeholders, including the People (HR) Team: Talent Acquisition, People Operations, Workplace & Administration, Leadership & Talent Development, Payroll, and Finance, as well as the Enterprise Technology and Systems Engineering teams. This position will play a key role in optimizing our current systems and ensuring our HR technology solutions effectively support our evolving business needs.

Responsibilities:

• Maintain overall stability, data integrity, and performance of the primary platforms managed by the People team.

• Collaborate cross-functionally to troubleshoot and resolve issues related to automated HR processes, such as employee onboarding, offboarding, and downstream application integration updates.

• Analyze and define user access requirements for multiple HRIS platforms, ensuring proper configuration and addressing any system issues or bugs that arise.

• Manage HRIS-related ticket queues, ensuring all requests are properly tracked from creation to resolution in accordance with team SLAs and internal procedures.

• Ensures application security and compliance by regularly auditing and confirming that user access through roles, groups, and similar structures adheres to the principle of least privilege.

• Engage and communicate regularly with HRIS stakeholders, and other departments to understand business requirements and proactively identify opportunities for process and configuration improvements within HR systems.

• Develop and drive detailed project plans, including scope, objectives, schedules, and resource allocation.

• Design, configure, and implement enhancements and customizations within HRIS platforms based on business needs, ensuring alignment with overall HR strategy.

• Create, manage, and maintain internal documentation, including system design diagrams, process flowcharts for HR processes and configurations, document existing customizations, and provide training materials to new and existing users.

• Deliver training sessions and create content for both new and existing HRIS users to maximize system adoption and proficiency.

• Manage HRIS system release upgrades by understanding and prioritizing new release features, facilitating process discussions around new features, supporting regression testing, and deploying releases in the production instance.

• Develop, track, and report on relevant Objectives and Key Results (OKRs) as instructed by HR and Business Systems team leadership.

• Provide subject matter expertise to support integrations between HRIS platforms and other key business systems (e.g., ERP, finance systems).

• Support effective data governance through documentation, data migration, data cleansing, and data management efforts to ensure accuracy and consistency across HR systems.

• Participate in the evaluation and implementation of new HR software or modules, including requirements gathering, system configuration, testing, and change management activities.

• Stay current with HRIS platform best practices, new features, and relevant compliance requirements.

Requirements:

• BA/BS degree or 5+ years of equivalent combination of education and applicable job experience.

• 3+ years of combined experience as a User, Administrator, or Implementer of major HRIS platforms. Specific experience administering and using Rippling, Ashby, Lattice, Workramp, and LinkedIn Learning is highly desirable.

• 5+ years of combined experience