Coordinator, Benefits

 

At Nutrien, our purpose is Feeding the Future and we do so with safety, inclusion, integrity and results as our core values. Nothing is more important than sending our people home safe, every day.

 

Nutrien is a leading provider of agricultural products, services, and solutions. With nearly 25,000 employees world-wide, we are the largest producer of potash (by capacity) and one of the world’s largest producers of nitrogen and phosphate. We also operate a leading agriculture retail network that services over 500,000 growers globally.

 

We harvest the best. Diverse views and experience make us strong. We look for people who have a safety-first mindset, who are collaborative team players, who deliver on their commitments, act with integrity, and who support inclusion.

 

Working at Nutrien will provide you an opportunity to help us raise the expectation of what an agriculture company can be and grow your career.

 

Reporting to the Manager, Benefits Administration, the Coordinator, Benefits (hybrid) is responsible for benefits administration for all Nutrien employees in the US and Canada. They also act as next level support for complex query resolution including providing guidance and support pertaining to programs, policies, processes and regulatory requirements. They have direct interfaces with the HR Solutions Center (HRSC) team, Benefits Center of Excellence, Payroll, HR Business Partners and Third-Party Vendors. Three days per week in-office presence required. 

 

What you will do:

• Administer health and welfare benefits programs and policies, in compliance with US/Canadian regulations and equitable application of policies and laws
• Support Nutrien employees by answering health and welfare questions and investigating issues with various vendors
• Maintain a broad and up to date knowledge of US/Canadian legislations pertaining to Benefits to make administrative and procedural decisions and exercise judgment on sensitive issues in alignment with corporate policy/regulations
• Provide guidance and support to the business relating to programs, policies, processes, or regulatory requirements
• Perform ongoing development and review of audits for input to maintain data integrity by preventing errors in HR information and providing reporting to monitor tasks
• Maintain up to date process and training documentation in support of team development. Working collaboratively with the Benefits Center of Excellence team to ensure any new program and process information is captured and administered correctly
• Provide exceptional customer service to employees from a diverse organization who are seeking additional information relevant to HR programs, policies, processes or services
• Achieve mastery of HRSC knowledge by engaging in cross training activities to upskill your ongoing personal knowledge and experience within the HRSC group for both US and CAN, including Leave management and retirement/pensions
• Support the ongoing development and continuous improvement initiatives within the HRSC by participating in activities such as the review and update of process documentation and team ways of working
• Ensure that your work is managed effectively and efficiently through company systems and that you are adaptable and supportive of any new or changing technologies
• Safeguard employee privacy where appropriate, including confidentiality and protection of sensitive information
• Ensure accurate and up to date information is maintained in the HR system
• Process changes relating to pay or time, based on information provided by the business, prioritizing tasks to ensure the appropriate bi-weekly pay cycles are met
• Provide ongoing support and guidance to the HRSC Employee Support Team to assist with their upskilling in Benefits information to enable them to respond to customer inquiries as the first point of contact
• Perform ad-hoc support as requested by Manager, including items such as testing, compliance audits and project work

What you will bring:

• Bachelor's degree or equivalent experience and certification
• 2+ years' Health and Welfare and/or Human Resources administration, preferably with large, multi-state/province company
• Experience with US HR data, business rules and legislative requirements required
• Knowledge of health and welfare regulatory requirements in US
• Experience with US retirement plans and related regulations preferrable
• Excellent communication skills, including the ability to write clearly and succinctly in a variety of communication settings and styles
• Bilingual Spanish preferrable
• Excellent customer service orientation
• Ability to troubleshoot and respond to client inquiries by telephone or email
• Abil