Mid-Level Customer Success Manager

General information

Requisition # R58920 Locations USA-VA-Herndon Posting Date 03/03/2025 Security Clearance Required Secret Remote Type Onsite Time Type Full time

Description & Requirements

Transform the future of federal services with ManTech! Join a vibrant, energetic team committed to enhancing national security and public services through innovative tech. Since 1968, we’ve partnered with Federal Civilian sectors to deliver impactful solutions. Engage in exciting projects in Digital Transformation, Cybersecurity, IT, Data Analytics and more. Ignite your career and drive change. Your journey starts now—innovate and excel with ManTech!

ManTech seeks a motivated, career and customer-oriented Mid-Level Customer Success Manager to join our team in the DC, Maryland, and Virginia (Northern) DMV area. 

The NOSC Customer Success Manager ensures the successful deliver of IT and cybersecurity services to internal and external stakeholders. They work closely with customers / subscribers to understand their needs, resolve issues, and optimize service performance, while driving continuous improvement to enhance customer satisfaction and operational efficiency. 

Responsibilities include, but are not limited to:  

• Collaborate with other DHS Components and stakeholders to share recommended mitigations and address potential impact. ; Provide recommendations, detection tools, and access to custom dashboards; Deliver timely and transparent communication to stakeholders, ensuring a best-in-class service entity 
• Include subscribers' submitted reports and artifacts in periodic reporting to all stakeholders.  
• Follow up with customers at defined and regular intervals to ensure clarity of communication, identify and coordinate resolution of roadblocks, and facilitate tracking and remediation.  
• Design, develop, and continuously improve all levels of customer outreach in collaboration with DHS OCIO.  
• Communicate upcoming major maintenance activities to ensure stakeholders are aware of changes and their impact across the network.  
• Collaborate with customers and NOSC NCCS team members to capture customer requirements and facilitate successful implementation for successful mission accomplishment  
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