Store Manager - Greenwich

From our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us apart from the mainstream.  

Maintaining authenticity in a trend-driven industry also means creating a collaborative workspace that supports talent, creativity and forward-thinking. As New Yorkers, community has become synonymous with our brand. An inclusive environment at rag & bone upholds our original values by encouraging employee connection and empowering each individual to have a voice on policy, process and collaboration for a more equitable future.

The Role 

The Store Manager is responsible for representing the brand by embodying the rag and bone culture, customer experience, and lifestyle. They are responsible for managing the operational execution of the store, ensuring exceptional customer experiences, and driving profitable top-line sales growth. Additionally, they coach and develop all associates and managers while creating an environment in which all team members are able to collaborate in order to consistently deliver best in class customer experiences. 

What You’ll Do  

• Display best-in-class customer service techniques, build customer loyalty through maintenance of clienteling standards and sales interactions. Ensure that all staff on duty are doing the same 
• Demonstrate the ability to perform and train staff on all store operations tasks from register to stock room 
• Ensure cash handling and register procedures are maintained and executed  
• Ensure integrity of payroll procedures and store scheduling
• Delegate appropriately to ensure efficiency of store operations and to develop team members
• Coach and develop retail associates to meet store goals
• Lead the recruitment, onboarding, training and development of all staff
• Provide regular feedback, coaching and counseling on performance
• Resolve all People and employee issues in a timely and effective manner, partnering with the People Team and Field Leaders, as required 
• Partner with the People Team to process new hire paperwork, status changes, departures, and all other people admin processes
• Build a candidate pipeline via networking and interviewing
• Identify, create, and manage the execution of all store business plans that drive performance results and maximizes business opportunities
• Analyze sales reports and data to determine needs of the business and partner in setting strategies to achieve goals
• Ability to build customer loyalty; grow and manage clientele
• Maintain product knowledge and ensure delivery of this information to staff
• Encourage and recognize opportunities for team selling
• Understand and exemplify the rag & bone brand philosophy and lifestyle
• Work closely with Visual Merchandising and Buying teams to advise on product assortment and displays based on customer demographics and market trends
• Consistently act within core values of rag & bone
• Model and teach store associates to support a positive client-centric environment
• Contribute to a positive, fun, professional, productive, and team-oriented store atmosphere 

Rules we live by | Rules you live by  

• The Customer Rules – Minimum of 5 years of prior work experience in specialty retail with 3+ years in a management role  
• Be a Good Human - Be original, be authentic
• Have No Fear - Innovate, solve problems 
• Own Every Decision - Work together, get results
• Quality Matters - Be disciplined, be competitive 
• Make S**t Happen 

Benefits  

• Clothing Allowance  
• Generous Employee Discount  
• Commission Eligible 
• Paid Time Off  
• Medical, dental, vision and ancillary benefits 
• Membership to Calm and access to other wellness benefits
• 401k
• Paid Pare