Director, New Benefits & Strategic Loyalty Partnerships (New Benefits, Cardholder Services)

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Director, New Benefits & Strategic Loyalty Partnerships (New Benefits, Cardholder Services)

Mastercard Loyalty Solutions provides a range of solutions and services to drive consumer engagement. As part of the Global Cardholder Services team, the Director, New Benefits Cardholder Services will be accountable for sourcing and building compelling benefits globally. This role is critical to providing our customers and cardholders with differentiated, scalable and profitable solutions from partners in travel, insurance and beyond.

The successful candidate will partner with key stakeholders in Regional Loyalty teams, Product & Engineering and other Mastercard teams to build a compelling portfolio and work with external partners to develop new benefits that enhance Cardholder Services value proposition. The ideal candidate will have strong negotiation skills and business acumen to build unique services that appeal to a global audience and drive incremental revenue. It is imperative that the candidate have outstanding relationship building capabilities, as well as the ability to work cross-functionally across a matrixed organization.

The ideal candidate is business savvy, passionate about developing value added solutions and project management, proactive in reaching out to potential partners, resourceful at problem solving, expert in delivering presentations and creating business cases, effective in engaging Sales and Loyalty teams, highly motivated, can operate in a fast-paced environment, and possesses an agile mindset.

Role
• Define the strategic new benefits roadmap building out new travel and non-travel solutions
• Gather market data and insights to identify new market opportunities and develop strategies and profitable business cases to support cardholder services revenue growth
• Work closely with Regional Loyalty teams, Segments, P&E and others to identify and develop benefits that enhance the value propositions of Affluent Travel, Commercial, SME and Fintech
• Work closely with the Loyalty Regional partners to identify scalable opportunities and ensure buy in for new solutions
• Identify external global partners directly or through other Mastercard teams to assess their capabilities for partnership and lead negotiations and contractual conditions to develop new successful benefits
• Lead global customer RFPs for Cardholder Services
• Partner with internal teams (Studio, Pricing Committee, others) to ensure the most appropriate product or partnership development framework for new types of Loyalty benefits (Cardholder Services), partners and go-to-market models
• Jointly with external and internal partners, design a seamless CX/UX for new benefits; ensure that onboarding and delivery of the benefits is flawless
• Assist in establishing, monitoring, and reporting on product KPIs

Skills & Qualifications
• Senior experience in strategic partnerships, card product management or strategy development
• Proven success in project management
• Ability to pivot quickly as organizational needs and the competitive landscape evolves
• Ability to manage multiple workstreams and stakeholders across different regions and functions.
• Strong communication skills for expectation and cross-functional team alignment
• Proven negotiation skills and experience building external and internal partnerships
• P&L management with experience building business cases and defining prices
• Strong project management skills to ensure multiple workstreams are on track and delivered
• Ability to consolidate product feedback and input into clearly articulated product requirements
• Excellent writing skills, experience with creating presentations that are clear, succinct, and effective
• Able to navigate conversations that are both product and busines