HOUSING OPERATIONS COORDINATOR

About the Residences at Utah Olympic Park 

The Residences at Utah Olympic Park is a 72 unit – 146 bed facility with both long term apartment residences as well as nightly lodging. The Residences are owned and operated by the Utah Olympic Legacy Foundation who has created these affordable housing units as subsidized housing specifically for athletes & coaches who are actively training in winter sport and for employees of the Utah Olympic Park and Legacy Foundation. 

About the role 

The Housing Coordinator is responsible for supporting the lodging operations and sales initiatives of the residences at Utah Olympic Park. This role involves managing guest reservations, coordinating lodging sales efforts, and ensuring exceptional guest experiences. 

Major Tasks and Responsibilities 

• Assist the Lodging Operations Managers Manager with daily guest services operations. 

• Facilitate guest check-ins and check-outs, handle cash and credit card transactions, and manage key card systems. 

• Complete opening and closing processes while serving as Manager on Duty as needed. 

• Provide professional and knowledgeable interactions with staff and guests. 

• Manage Resident Assistant coverage schedules, ensure policies are followed, and maintain updated documents regarding policy changes, events, and activities. 

• Oversee SafeSport training and compliance for Housing residents. 

• Assist in County Affordable Housing Reporting. 

• Assist the Lodging Operations Manager with Income Verification of tenants. 

• Support budget goals by managing financial processes and reporting. 

• Review profit and loss statements and process daily deposits while verifying till amounts. 

• Perform voids, handle price changes or refunds, and generate operational reports to ensure accuracy. 

• Ensure compliance with financial policies and procedures. 

• Oversee the sales process by identifying new contacts, developing leads, responding to sales opportunities, and maintaining the lead tracking system. 

• Manage reservations and bookings to achieve occupancy and financial goals. 

• Work with housing manager to implement strategies aimed at enhancing revenue generation. 

• Inspect and monitor daily housekeeping operations for quality assurance. 

• Ensure cleanliness and timeliness standards are met through regular inspections. 

• Address any maintenance or operational issues promptly. 

• Collaborate with teams to maintain a safe and clean environment for guests and staff. 

• Implement residence policies and procedures, lead training for new employees, and develop training manuals.  

• Resolve customer relations issues with professionalism and timeliness. Maintain guest privacy and confidentiality, ensure phone and email inquiries are handled appropriately, and consistently uphold a positive and detail-oriented service environment. 

• Complete all required in-house training. 

• All other job responsibilities as assigned. 

Candidate requirements 

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred. 

• Previous experience in sales, customer service, or hospitality is a plus. 

• Strong communication and interpersonal skills. 

• Proficient in Microsoft Office Suite and experience with reservation management software. 

• Flexible work schedule – must be available to work days, evenings, weekends, and holidays. 

• This position typically operates in a professional office environment.  

• Travel may be required for meetings, training, or other work-related events at other venues.  

• Must be able to sit and work at a desk for long periods, as well as, able to lift 20 pounds. 

• Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus. 

• Hearing - to converse with other is a normal conversation. <