DMV Title Processor Supervisor

The DMV Title Processor Supervisor with a focus on sales growth is responsible for managing and enhancing title processing operations across 38 field offices, with a specific emphasis on driving sales growth. This role involves leading a team of title processors, optimizing processes, and developing strategies to boost sales performance. 

Key Responsibilities: 

• Oversee and manage daily operations of title processing staff at the main offices. 

• Provide training, guidance, and performance evaluations for title processors. 

• Ensure adherence to DMV policies, procedures, and regulatory requirements. 

• Monitor and analyze sales data to identify trends and opportunities for growth. 

• Develop and implement strategies to enhance sales performance in each office. 

• Collaborate with sales and marketing teams to promote title processing services and achieve sales targets. 

• Streamline title processing workflows to enhance efficiency and reduce turnaround times. 

• Implement technology solutions to automate and improve processes. 

• Ensure all title processing activities comply with DMV regulations and standards. 

• Prepare and present sales performance reports to senior management. 

• Set and monitor key performance indicators (KPIs) related to sales growth. 

• Build and maintain strong relationships with key customers. 

• Address customer inquiries and complaints promptly and professionally. 

• Ensure high levels of customer satisfaction and retention. 

• Conduct regular audits to ensure accuracy and compliance in title processing. 

• Address and resolve any discrepancies or issues in a timely manner. 

• Stay updated on changes in DMV regulations and ensure team compliance. 

• Foster a positive and collaborative work environment through regular performance reviews and feedback. 

• Maintain compliance in random audits`  

Bundles/Inventory and Compliance 

• Run all Receipts in management system and compare to each transaction process through our DMV CRM to detect any missing transactions.  
• Work with management to assure bundles are received on time and on a daily bases. 
• Run office reports through Dealtertrack for all location confirming accurate information is received pertaining to each transaction. 
• Assist in the underwriting of transactions, while verifying signatures, dates, odometers and all required information while following guidelines of each transaction. 
• Submit and send information to DMV as required by the process. 
• Provide support maintaining department production logs and assist.  

Requirements

• Experience in DMV Services: At least 2-5 years of experience in processing DMV titles and registrations. Supervisory experience can be a significant plus.

• Knowledge of Title Processing: Understanding the various state and federal regulations related to vehicle titles, registration, and lien releases.

• Leadership Experience: Supervisory or management experience is often required to oversee a team of title processors.
• Customer Service Skills: Ability to deal with the public, explain complex DMV processes, and resolve issues.
• Organizational Skills: Managing workloads, tracking title transactions, and ensuring that deadlines are met.
• Knowledge of DMV Software: Proficiency in the DMV’s software systems for processing titles and registrations.
• Language: Bilingual in Spanish and English

Benefits

• Career advancement opportunities  

• Health, Dental, Vision and Life Insurance 

• 401k Plan 

• Paid vacation 

• Employee discount on our services: Car Insurance, Life Insurance, Traffic School, DMV, and Immigration Services 

• Pay: $25-30 Plus commission

• Competitive salary and benefits package. 

• Opportunities for professional development and growth. 

• A supportive and inclusive workplace culture. 

• The chance to make a meaningful impact on people's lives.