Onboarding Program Manager

Crusoe is building the World’s Favorite AI-first Cloud infrastructure company. We’re pioneering vertically integrated,  purpose-built AI infrastructure solutions trusted by Fortune 500 companies to power their most advanced AI applications. Crusoe is redefining AI cloud infrastructure, with a mission to align the future of computing with the future of the climate. Our AI platform is recognized as the "gold standard" for reliability and performance. Our data centers are optimized for AI workloads and are powered by clean, renewable energy.

Be part of the AI revolution with sustainable technology at Crusoe. Here, you'll drive meaningful innovation, make a tangible impact, and join a team that’s setting the pace for responsible, transformative cloud infrastructure.

About the Role:

We’re looking for a Onboarding Program Manager to build and lead a best-in-class global employee onboarding experience from the ground up—one that scales with our ambition and reflects our values. You’ll be the architect, operator, and evangelist of onboarding—designing from first principles and delivering with operational excellence.

Our rapid growth—doubling our employee base over the past year—has created a unique opportunity to reimagine and scale the onboarding experience. What got us here won’t get us there. This role is ideal for someone who thrives in ambiguity, moves quickly, and brings both precision and creativity to the table. You’ll design an experience that reflects who we are today and evolves to meet the needs of tomorrow.

You’ll collaborate closely with Recruiting, L&D, Workplace, IT, and HR Partners, while partnering directly with business units across technology, manufacturing, construction, and corporate functions. Success will require deeply understanding the needs of our people and our business to create universal frameworks with tailored execution.

You’ll also be responsible for keeping the program fresh, relevant, and impactful—building evergreen mechanisms and feedback loops that ensure onboarding stays aligned with how we grow and operate over time.

You’ll shape how our culture is experienced from day one. This is a highly visible and collaborative role—ideal for someone who wants to build a lasting foundation and influence how the business scales.

Your north star: Shape an onboarding program that drives experience, retention, and productivity—and scales as we grow through our next 1,000 hires.

What You’ll Do:

• Design and implement a world-class, global employee onboarding program from 0 to 1, including Week One, 30-60-90 Day, and First-Year experience frameworks

• Create tailored onboarding journeys across diverse employee populations—from hourly plant workers and field technicians to corporate and technical teams

• Build the onboarding infrastructure and tools to support scale, including systems, workflows, communications, playbooks, checklists, and dashboards

• Drive creation of onboarding content in partnership with subject matter experts, L&D, and business units to reflect real workflows, tools, and values

• Establish success metrics and continuously iterate based on data and feedback, including new hire experience, employee engagement, quality of hire, first year retention, productivity and impact

• Serve as the connective tissue between Recruiting, L&D, HRBPs, IT, and Workplace to ensure a seamless and impactful new hire experience

• Travel regularly to immerse in local teams and environments—corporate offices, data centers, manufacturing facilities, and construction sites—so onboarding is grounded in reality, not theory

• Ensure brand consistency and a cohesive visual identity across all onboarding communications, content, and collateral.

• Facilitate onboarding sessions and new hire welcome experiences regularly to ensure consistency and connection

• Identify, train, and enable a cohort of top facilitators to deliver inspiring, high-quality day one orientation experiences

• Make this an in-person-first program, especially for day one orientation, to build connection and cultural clarity from the start

• Support change management and drive adoption across multiple stakeholders, including leaders and frontline managers

• Build mechanisms for feedback and storytelling that evolve the onboarding journey and bring our culture to life

• Contribute to the broader People Experience agenda by identifying opportunities around preboarding, internal mobility onboarding, contractor onboarding and manager enablement

What You Bring:

• 7+ years in program management, employee onboarding, employee experience, or related roles, ideally in high-growth or complex environmen