Quality Process Owner

We’re looking for motivated, engaged people to help make everyone’s journeys better.

Job Summary

The Local Quality Process Owner is responsible for overseeing and sustaining quality initiatives at the unit level, ensuring alignment with global and regional standards while tailoring practices to local operational needs. Reporting directly to the General Manager, this role plays a key part in embedding a culture of quality across all functional streams. The position also ensures that customer requirements are consistently met through proactive monitoring, training, and collaboration. The Local Quality Process Owner leads local quality projects, supports continuous improvement efforts, and fosters cross-functional engagement to enhance overall performance and customer satisfaction.
Annual Hiring Range/Hourly Rate:

$90K - $100kPer Year
Benefits

Paid time off
401k, with company match
Company sponsored life insurance
Medical, dental, vision plans
Voluntary short-term/long-term disability insurance
Voluntary life, accident, and hospital plans
Employee Assistance Program
Commuter benefits
Employee Discounts
Weekly pay for union employees
Free hot healthy meals for unit operations roles

Main Duties and Responsibilities

Quality Management and Adherence:

• Oversee that all agreed customer requirements are consistently met within the local operations.
• Coordinate efforts to uphold internal quality standards and specifications.
• Define and establish local quality standards and processes to address specific unit needs.
• Implement and maintain local Quality Management System (QMS) aligned with global standards.
• Support execution of the Quality Roadmap milestones and strategic initiatives.
• Performance Monitoring and Reporting:
• Implement mechanisms to monitor quality performance, identify trends, and report deviations or risks to relevant stakeholders.
• Analyze quality metrics to drive data-informed decisions and corrective actions.
• Drive local governance and auditing activities to ensure compliance and identify areas for enhancement.
• Continuous Improvement and Problem Solving:
• Lead local quality projects aimed at improving product and service delivery.
• Support root cause analysis of quality issues and lead the implementation of preventive and corrective actions.
• Identify and facilitate opportunities for continuous improvement within local operational processes.

Cross-Functional Collaboration and Support:

• Collaborate across departments to ensure seamless integration of quality practices within daily operations.
• Act as a liaison between the unit and regional/global quality teams to support alignment and consistency.
• Lead the investigation of customer complaints and trends, delivering timely and precise reports to commercial and customer service teams.

Quality Culture and Capability Building:

• Promote and instill a culture of quality awareness across all levels of the unit.
• Develop and deliver quality training to operations teams to support understanding and execution of standards.
• Lead local quality awareness campaigns and initiatives to engage staff and reinforce best practices.

Core Competencies and Requirements:

Education:

• Minimum of bachelor’s degree in related field or equivalent field experience; advanced degree in related field desirable. Master’s degree preferred.

Work Experience:

• Must have a minimum of 2 years of professional experience in quality management, with demonstrated career growth.
• Experience in implementing and maintaining quality systems, standards, and audits
• Preference for experience in airline catering and/or multi-site manufacturing environment.
• A proven track record of successful results.

Technical Skills

• Strong computer literacy and good knowledge of Microsoft Office including Word, Excel, PowerPoint.
• Proficiency in quality assurance tools and methodologies.
• Excellent interpersonal, influencing, verbal and written communication skills required.
• Exemplary English writing skills, with reading and writing proficiency in multiple languages.
• Proven teamwork experience in a fast-paced environment.
• Passionate and self-motivated.
• Detail orientated, flexible and responsive.
• Ability to handle multiple tasks and meet tight deadlines.

Core Competencies Required

In addition to the previously outlined qualifications:

• Strong understanding of ISO 9001 requirements, including risk-based thinking, process ap