Director, Engineering Services

Company Description

At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.

At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that—our technology helped people put a man on the moon and capture the first-ever picture of a black hole.

We offer an expansive portfolio of technologies, HDDs, and platforms for business, creative professionals, and consumers alike under our Western Digital®, WD®, WD_BLACK™, and SanDisk® Professional brands.

We are a key partner to some of the largest and highest-growth organizations in the world. From enabling systems to make cities safer and more connected, to powering the data centers behind many of the world’s biggest companies and hyperscale cloud providers, to meeting the massive and ever-growing data storage needs of the AI era, Western Digital is fueling a brighter, smarter future.

Today’s exceptional challenges require your unique skills. Together, we can build the future of data storage.

Job Description

We are seeking a self-driven and strategic leader to build and lead a high-performing, scalable, and future-ready Engineering Services and DevOps Center of Excellence, focused on improving development velocity, platform automation and cross-functional integration. This role requires a leader with a strong ownership mindset who can drive results-oriented initiatives in close partnership with engineering and IT leaders across business units. Key focus areas include CI/CD optimization, web tools lifecycle management, build and release automation, Infrastructure as Code (IaC), and enterprise observability.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

Engineering Services, DevOps & Modernization

• Own and optimize CI/CD workflows across multiple product lines for speed, reliability, and quality.
• Establish robust build and release automation, integrating test automation and security scanning.
• Oversee modernization and lifecycle management of engineering tools and platforms.
• Consolidate fragmented tools and services across teams to drive consistency, maintainability, and business agility.
• Ability to lead DevOps initiatives leveraging cloud-native and SaaS-based DevOps tools such as GitOps, GitHub Actions, and Azure DevOps across multi-cloud environments.
• Champion adoption of AI/ML and Agentic AI to enable predictive, proactive operations.
• Implement self-service developer platforms and self-healing systems.

Enterprise Observability & Insights

• Lead the strategy and implementation of enterprise observability platforms, integrating metrics, logs, traces, and events.
• Drive AIOps adoption for real-time anomaly detection, RCA automation, and improved service health insights.
• Drive the development and use of dashboards and data visualizations for real-time engineering and platform metrics.
• Enable actionable insights through data analytics to inform platform health, developer productivity, and operational decisions.

Leadership & Strategic Alignment

• Partner with engineering and IT leaders to align modernization goals and execution.
• Build and lead a high-performing team focused on automation, velocity, and excellence.
• Define key performance metrics and ensure compliance, security, and service sustainability.

Qualifications

REQUIRED

• Bachelor's/Master’s in Computer Science, Engineering, or related field.
• 14+ years in engineering services, DevOps, or platform leadership roles.
• Proven experience in platform modernization and DevOps at scale.
• Expertise in CI/CD, IaC (e.g., Terraform, Ansible), and automation in multi-cloud environments.
• Experience with observability and AIOps platforms
• Familiarity with internal developer platforms, AI-driven automation, and Agentic AI.

SKILLS

• Strong leadership, stakeholder engagement, and cross-functional collaboration.
• Knowledge of SRE, platform engineering, and Agile/SAFe practices.

Additional Information

Western Digital is committed to providing equal opportunities to all applicants and employees and will not discriminate against any applicant or employee based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital statu