Sr Consultant, Business Consulting

If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

This is an exciting and visible role, geared at solving problems that are core to our achievement of strategic goals quickly and effectively. This role exists to support business performance through the selection and application of performance, planning and execution tools. Associates in this role will be expected to be able to critically assess organizational performance, lead complex, visible, and (at times) ambiguous work, and provide creative approaches and solutions to the business.

Associates who will thrive in this role will have demonstrable mastery at:

• Core consulting skills (listening, bringing thought leadership, communicating, building business partner relationships)
• Influencing without authority
• Usage and selective application of performance, planning and execution tools
• Communicating effectively, situational adaptability, driving results, decision quality, political / organizational savvy and strategic mindset
• Examples of experience: operating model design, process analysis and design, coaching, executive level facilitation

Compensation Band: H3

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Job Description Summary

We are a versatile group of individuals, working together to meet the needs of our customers. We value knowledge, strong business savvy and contributing to a stellar team environment. If you thrive in a busy, engaging work environment, we want to know more about you!

As a Senior Consultant, you'll contribute to the strategic vision and serve as a top-level contributor for the most sophisticated business transformation initiatives. You will be responsible for leading major process modeling, analysis and design efforts. You'll provide business performance management, organizational design and business risk management capabilities to drive business results.

Job Description

Key Responsibilities:

• Serves as a top consultant on all activities relating to business transformation through the strategic application of people, processes and technology. Participates in complex planning processes across multiple departments or business units. Identifies complexities, dependencies and duplications in the business model.

• Acts as top consultant on activities and functions relating to business process analysis, organizational analysis, needs assessments and cost/benefit analysis to align information technology solutions with business strategies and directions. Consults with functional groups within Nationwide Technology and internal business clients to develop long-term systems plans. 

• Leads organizational process management and consultation between business customers and systems area for development and implementation of business processes and procedures. Responsible for communicating to customers, management and external sources.

• Identifies the critical elements of a business process that needs to be managed and defines criteria of performance success. Selects and applies appropriate performance measurement tools and reports performance in a cohesive manner. 

• Contributes, as a subject matter authority, to the analysis and design of organizational structures, roles, responsibilities, governance, staffing and sourcing to support business goals, strategies and process architecture. Leads organization-wide change. 

• Leads all aspects of training for customers on business, technological, societal and environmental trends to support strategies for improving business performance.

• Drives strategic projects involved in evaluating and researching new and existing products, procedures and/or workflow needs associated with business systems. Evaluates new and sophisticated technological developments and evolving business requirements, and recommends appropriate systems alternatives and/or enhancements.

• Provides top-level expertise on the developmen