Principal IT Product Manager- Entitlement System

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Job Description

Your Career

In this role, you will be responsible for envisioning, planning, and implementing our entitlement system that drives product activation, consumption measurement, reporting, and case management and more. You will build integrations with other IT and product engineering systems, plan and execute customer migrations, and leverage AI to offer innovative features and increase team velocity.

Your Impact

• 100% accurate, audit ready entitlement data across all Palo Alto Networks customers and products
• Delivery of a robust system to manage complete entitlement life cycle 
• Support product activation, consumption, case creation, and reporting
• Drive velocity improvements to significantly reduce time to market for new product introductions

Key Responsibilities

• Create, maintain and drive product roadmap for entitlement system and other functions
• Own the delivery and quality of product specifications including product requirements, project epics and user stories. Own product backlogs to drive continuous improvements and product capabilities and features
• Serve as a bridge among functions – business, R&D, IT Architecture, engineering, QA – ensuring seamless product development. Collaborate closely with engineering teams throughout the product life cycle
• Act as a domain expert and go-to leader within the organization
• Analyze case trends and engineering escalations to identify patterns, prioritize fixes, and influence the product backlog
• Define and monitor success criteria and metrics for the product, including usage and quality measures. Analyze user feedback and refine strategy

Qualifications

Your Experience 

• 12+ years of product management experience in technology or IT, with some years in SaaS or subscription based business
• Experience with entitlement management systems, subscription lifecycle management, usage tracking and metering, billing models, integration with CRM, ERP, and billing systems
• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field
• Strong technical background with understanding and/or hands on experience in software development, databases and SQL, cloud platforms, programming languages, and Microservices
• Experience building products that leverage AI for natural language querying (NLQ), data quality & governance, automated insights, and diagnostics
• Experience mentoring junior product managers and contributing to the development of product management best practices within an organization. Few years of team management experience is nice to have
• Excellent communication and presentation skills, with the ability to effectively articulate product vision, strategy, and progress to diverse audiences. Proven ability to influence stakeholders at all levels, including executive leadership.
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