Client Services Associate (Mail and Print)

Job Overview:

The Client Services Associate (Print and Mail) provides exceptional office and mail services, delivering operational functions in the following areas: processing of document requests, prepping and kitting of materials, processing outgoing mail and shipping requests, replenishing/organizing/ordering office supplies (pens, paper, toner), ensuring copy/print machines are functional and stocked, and providing light maintenance/cleaning.

Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.

Typical Working Hours: Mondays to Fridays, 8:00AM - 4:30PM

Key responsibilities include:

• Provide superior customer service with consistent professionalism.
• Perform print, bind, and kitting support, and prepare outgoing mail and accountable items.
• Use onsite systems and software to ensure accuracy, tracking, and accountability.
• Manage inventory by ordering, stocking, and maintaining supply levels.
• Handle time-sensitive and confidential materials in compliance with security protocols.
• Monitor and respond to client communications promptly and professionally.
• Track, calculate, and report daily production metrics and volumes.
• Conduct quality control checks to ensure accuracy and compliance.
• Maintain flexibility to support changing business needs.
• Perform additional duties as assigned.

Qualifications:

• Ability to pass client-specific background screening.
• Minimum of 6 months customer service or related experience required.
• Previous experience in print, mail, or similar support functions preferred.
• Strong written and verbal communication skills.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office with strong Outlook experience preferred.
• Familiarity with print and production equipment preferred.
• Dependable attendance and ability to manage confidential information.

Physical Requirements:

• Ability to lift or move up to 55 lbs. (or maximum allowed by state law) with or without accommodation.
• Ability to stand, sit, or walk for extended periods with or without accommodation.

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting car