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Medical Assistant II- MGH Bridge Substance Use Disorder SUD Clinic
Mass General BrighamUnited Statesfull_timeVerifiedPosted 28 May 2025
About the role
Site: The General Hospital Corporation
The person in this position will report to Nurse Manager and receive direction from the Practice Manager and Medical Director as well.
This is a 5 day per week Monday - Friday role located at an in-person clinic. Remote or hybrid work is not possible for this role.
General Responsibilities:
Participates actively in patient care which includes: obtaining chief complaint and vital signs, completing pertinent screening, collecting oral fluid toxicology specimens and ensuring proper identification and handling of specimens, setting-up for procedures performed by the provider (such as injectable naltrexone or buprenorphine), and performing other tasks as determined relevant to the individual patient.
Demonstrates critical thinking skills concerning appropriate documentation of allergies, medication updates, past medical history and any other information that is added to the medical record of an individual patient.
Coordinates referrals to outside facilities with or on behalf of the patient, including the following:
Calls facilities to identify bed availability
Call rehabilitation treatment centers to facilitate placement for patient
Assist patient in completing intake interview with facilities
Gather necessary documents (i.e. progress notes, lab results, image results) that are needed for patient’s referral for treatment and fax it to the facility in compliance with Massachusetts General Hospital’s faxing policy
Assist in arranging transportation for the patient to designated facility
Ability to contact patient’s outpatient providers, case managers, or other treatment providers to help provide data to integrate into patient’s treatment plan
Demonstrates an understanding of the current and future needs of the patient and is able to use decision-making skills to help patients meet those needs following appropriate protocols.
Supports patient care and health care team by anticipating administrative functions that require support including but not limited to: preparing prior authorizations and participating in the approval process for medications as appropriate, monitoring clinical messaging, supporting providers with completion of patient follow up letters, updating the medical record with patient information under the guidance of the provider.
Monitors, orders, and stocks supplies for the clinical and administrative needs of the practice, including building procedure and harm reduction kits.
Transports/escorts patients in the hospital as needed, especially to and from the Emergency Department.
Demonstrates a commitment to excellence in safety, care and service with a strong orientation toward outstanding customer service.
SKILLS & COMPETENCIES REQUIRED:
This section should be a bulleted list of minimum requirements explaining the skills (what the individual is trained for) and competencies (measurable as defined by the job) necessary to perform the job.
2-3 years of experience in a medical setting preferred
Excellent interpersonal communication skills, whether in person, via the telephone and/or in writing
Flexibility and ability to multi-task in a fast-paced environment
Compassion and kindness
Demonstrated excellence in clinical management
Works well both independently and as part of a multidisciplinary team
Intellectual independence and initiative to learn and develop new skills
Exceptional organizational and time management skills
Experience with common PC computer software including Microsoft Word, PowerPoint, Excel, Access and Outlook, reference management software
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
The person in this position will report to Nurse Manager and receive direction from the Practice Manager and Medical Director as well.
This is a 5 day per week Monday - Friday role located at an in-person clinic. Remote or hybrid work is not possible for this role.
General Responsibilities:
Participates actively in patient care which includes: obtaining chief complaint and vital signs, completing pertinent screening, collecting oral fluid toxicology specimens and ensuring proper identification and handling of specimens, setting-up for procedures performed by the provider (such as injectable naltrexone or buprenorphine), and performing other tasks as determined relevant to the individual patient.
Demonstrates critical thinking skills concerning appropriate documentation of allergies, medication updates, past medical history and any other information that is added to the medical record of an individual patient.
Coordinates referrals to outside facilities with or on behalf of the patient, including the following:
Calls facilities to identify bed availability
Call rehabilitation treatment centers to facilitate placement for patient
Assist patient in completing intake interview with facilities
Gather necessary documents (i.e. progress notes, lab results, image results) that are needed for patient’s referral for treatment and fax it to the facility in compliance with Massachusetts General Hospital’s faxing policy
Assist in arranging transportation for the patient to designated facility
Ability to contact patient’s outpatient providers, case managers, or other treatment providers to help provide data to integrate into patient’s treatment plan
Demonstrates an understanding of the current and future needs of the patient and is able to use decision-making skills to help patients meet those needs following appropriate protocols.
Supports patient care and health care team by anticipating administrative functions that require support including but not limited to: preparing prior authorizations and participating in the approval process for medications as appropriate, monitoring clinical messaging, supporting providers with completion of patient follow up letters, updating the medical record with patient information under the guidance of the provider.
Monitors, orders, and stocks supplies for the clinical and administrative needs of the practice, including building procedure and harm reduction kits.
Transports/escorts patients in the hospital as needed, especially to and from the Emergency Department.
Demonstrates a commitment to excellence in safety, care and service with a strong orientation toward outstanding customer service.
SKILLS & COMPETENCIES REQUIRED:
This section should be a bulleted list of minimum requirements explaining the skills (what the individual is trained for) and competencies (measurable as defined by the job) necessary to perform the job.
2-3 years of experience in a medical setting preferred
Excellent interpersonal communication skills, whether in person, via the telephone and/or in writing
Flexibility and ability to multi-task in a fast-paced environment
Compassion and kindness
Demonstrated excellence in clinical management
Works well both independently and as part of a multidisciplinary team
Intellectual independence and initiative to learn and develop new skills
Exceptional organizational and time management skills
Experience with common PC computer software including Microsoft Word, PowerPoint, Excel, Access and Outlook, reference management software
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