Project Management Office Director

Job Description

About the New York City Police Pension Fund
The New York City Police Pension Fund (NYCPPF or the “Fund”) is dedicated to providing superior service to its 33,000 active members and 53,000 retired members of the New York City Police Department. We remain committed to providing courteous, professional service by providing customized attention throughout our lifelong partnership with the uniformed staff of the NYPD and their families. We are looking for individuals with passion, dedication and commitment to excellence and innovation who are interested in adding to our dynamic and collaborative work environment. Please visit us at www.nyc.gov/nycppf to learn more.

Job Description
The Project Management Office (PMO) is responsible for the Fund’s software implementation project. The Fund is currently amid a multi-year, multi-phased rollout of its pension administration system for the Comprehensive Officers Pension System (“COPS”) 2.0 project; this includes both a Line-Of-Business application for the Fund’s staff and a Self-Service portal for the membership which allows members to view retirement benefit information and transact with the Fund online. The Project Management Office also serves the agency’s operational units in providing support and business continuity for special projects.

We are seeking a results-driven PMO Director to lead strategic project delivery across technical and business areas of the Fund. This role is responsible for overseeing the planning, execution, and completion of project initiatives in alignment with the Fund’s priorities. The ideal candidate will demonstrate strong leadership, exceptional communication skills, and the ability to manage complex projects with minimal oversight. Duties and responsibilities include, but are not limited to, the following:

A. Project Lifecycle Management
- Lead end-to-end project activities including design, requirements, testing, training, and delivery
- Coordinate efforts between business subject matter experts (SMEs), system integrators, and Quality Assurance (QA) partners
- Manage Agile and Waterfall development processes, including scope qualification, documentation oversight, and risk reporting
- Ensure timely approvals, issue resolution, and readiness for each project phase
- Drive improvement initiatives using creative collaboration techniques, emerging methodologies, and automation tools.
B. Issue and Change Management
- Oversee identification and resolution of issues during all project phases
- Manage cross-team resources to support issue remediation and retesting
- Lead the Change Request process from intake to production deployment, ensuring stakeholder alignment and prioritization
C. Cross-Functional Integration
- Collaborate with business leads to analyze operational impacts across units and ensure cohesive functional designs
- Facilitate SME engagement in design and testing activities across units
D. Production Management
- Partner with the PPF IT unit and vendors to schedule and deploy production changes
- Prioritize deployments based on business impact and operational readiness
- Manage change orders and product upgrades, including testing, documentation, and reporting
- Coordinate all vendor product upgrades and deployments for testing and production release
E. Project Planning and Performance Management
- Lead scheduling, resource planning, and backlog management in collaboration with project leads
- Monitor project health, generate dashboards, and report on key performance indicators (KPIs) across all phases
- Ensure timely entrance and exit criteria evaluations for each project phase
F. Staff Management and Development
- Direct and manage the PMO team, establishing performance expectations, allocating resources, and tracking outcomes
- Develop team capabilities through mentoring, coaching, feedback, and performance evaluations
- Align team efforts with agency strategy and operational goals
G. Fiscal/Budget Administration
- Develop PMO project budgets and funding requests. Monitor expenditures and report variances to the CSO.
- Develop project vendor requests for proposals (RFPs) and participate in vendor selection.
H. Additional Projects
- Support the Chief Strategy Officer (CSO) with special initiatives and high-priority assignments as needed

Work Location: 233 Broadway, New York, NY 10279

Shift: 9:00 AM - 5:00 PM

HOW TO APPLY
CITY EMPLOYEES: Go to Employee Self Service (ESS) at www.nyc.gov/ess and search for Job ID#: 711360
ALL OTHER APPLICANTS: Go to https://cityjobs.nyc.gov and search for Job ID#: 711360

Candidates must be permanent or on a viable civil service list in the Computer Systems Manager title to be considered for this position.

Salary: The hiring rate being offered for th