Overnight Tech Support Agent

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.

Position Description: 

Our Call Center is looking for a career-driven individual who thrives in a fast-paced support role. This is an entry-level position with significant growth potential and upward mobility. We promote from within—so this is a great opportunity to join at the ground level and build your career. If you enjoy working with computers, customer service, and a dynamic environment, we’d love to hear from you.

Position Location:

 Remote, USA

Shift:

9 PM - 5:30 AM EST Sunday - Thursday

Reports To: 

Manager, Overnight Support

What We’re Looking For:

Requirements:

• Minimum of one year of customer service experience; helpdesk experience preferred

• Restaurant and/or call center experience is a plus

• Strong problem-solving and communication skills

• Proficiency in typing and basic Windows computer knowledge

• Networking experience desired

• AAS degree in electronics technology, computer science, or equivalent is a plus

• A+ certification and Microsoft certifications are a plus

• Reliable broadband or fiber internet required

• Ability to work at a secondary location in case of ISP outage

Additional skills:

• Demonstrated ability to work with moderate supervision

• Strong judgment and analytical skills to resolve issues

• Comfortable communicating technical information clearly

• Team-oriented with a focus on customer satisfaction

Unleash your potential: What you will be doing and owning:

• Provide first-level problem resolution for POS hardware/software and other PAR products

• Gather and maintain incident data in service management systems

• Follow documented escalation and workflow procedures (aligned with ISO 9000

• Contribute to the KCS knowledge base

• Participate in a rotating shift schedule, including weekends and holidays as needed

• Handle administrative tasks such as customer part requests and database updates

• Display genuine concern and ownership for resolving customer issues

• Collaborate with other team members, service managers, and field engineers

Interview Process:

• Interview #1: Phone Screen with Talent Acquisition Team

• Interview #2: Video interview with the Hiring Manager and Team Member (via MS Teams)

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact accommodations@partech.com. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.