Product Management, Global Core Product, Sr. Director

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

The Sr Director, Global ATM Network will be a key leader on the Visa / PLUS Global ATM Product team and key contributor to the Global Core Product team, the Global Cross Border business unit and the Regional Products organization.  This individual will have the overall responsibility for ensuring growth of the ATM business outside of North America (both domestic and Cross Border) and developing and executing against key strategies that include:

• Creating market strategies and / or partnership constructs with both Issuers and Acquirers to win placement and routing and make Visa the network of choice for ATM transactions. Collaborating with key ATM providers and cross functional groups to message and make the ATM the preferred consumer channel when obtaining foreign cash (rather than branches or money changers) or depositing cash. Develop and build key product differentiation over the Visa network that illustrates how Visa can provide key value to clients in the realm of ATM usage outside of North America  

• This individual needs to be a strong leader who is proficient in building and executing against growth strategies and can ensure successful delivery across different regions around the world. 

This Sr Director position will be responsible for the following main areas of focus:

• Revenue Generation / Business Development Initiatives: 

  • Provide thought leadership and strategy development that includes creating market and partner specific deals that focus on growing ATM transactions which may include winning key Issuer portfolios and / or expanding usage within key product portfolios. 

  • Seek out global acquiring partners to shift teller transactions to ATM, sell FX at ATM pre-trip and enable Issuers to understand benefits of shifting cash to card and ensuring cardholders take less foreign cash pre-trip.

  • Work with marketing to continue Issuer toolkits and cardholder awareness campaigns to shift consumer behavior pre and during trip and have easily identifiable ATMs upon arrival.

  • Provide oversight of ATM Locator program and develop broader commercialization efforts to grow revenue outside of the US market.

• Development and Operational support of new / existing ATM Products, Solutions and Capabilities: 

  • Lead new Infrastructure related initiatives (i.e., XB cash in, XB surcharge free, Managed Services, EMV, Contactless acceptance, Tokenization, PIN change, etc.)  and ensure network optimization by addressing maintenance and processing issues. 

  • Ensure the health and well-being of our global ATM Network from an Infrastructure perspective by working with IT and Client Support Services to facilitate, understand and resolve global client issues related to our ATM business (i.e., transaction quality, systematic billing errors, etc.).

  • Work with Global / Regional ATM product offices and client account teams to offer sales and client support on all ATM operational issues such as participation and implementation support for new services and capabilities (i.e., Plus Alliance, Deposits, PIN Change, etc.).

  • Ownership of GAPP and recommending a new structure and plan that ensure a broader compliance effort focused on recovering Cross Border transactions and accelerating adoption of our Global ATM services globally.

  • Provide thought leadership, strategy development and creation of business case for new ATM opportunities at it relates to our ATM Locator, licensing, exception processing, billing, CPS, Global ATM Rules, PLUS Rules, bylaws and ATM guides.

The aforementioned areas of focus will require this individual to work closely with global teams representing Technology, CSS, Product, Pricing, Interchange, Strategy, Operations, Sales and Legal groups.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are exp