Senior Sales Support Coordinator

Job Title:  Senior Sales Support Coordinator

City, Country:  Buk, Poland

Hybrid/Remote/On Site:  Fixed-term contract (around 1 year) Remote/Hybrid

 

As Senior Sales Support Coordinator, you will support the Pharma  sales team and respective customers through coordinating several internal activities designed to satisfy customer demand and expectations. This includes external communication to customers, change notifications, the management of Pharma support/documentation requests, and product quality complaints.

At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work to not only benefit our People, Customers & Communities but also drive business value. Equal access to opportunities is given, belonging is a shared feeling, authenticity is celebrated.

 

Key responsibilities:

• Supporting the Account Managers and their Pharma  customers when it comes to communication activities, requests for support and handling of complaints.
• Registration of each case in the respective dsm-firmenich systems, e.g. CRM for  Pharma support request.
• Handling of CEP (Certificate of Suitability to the monographs of the European Pharmacopoeia) requests from our Pharma customers.
• Management of the internal process to retrieve the dedicated CEP documents as swiftly and efficiently as possible and communicate final CEP documents back to the requesting Pharma customers.
• Proactively highlight deficiencies hindering the provision of excellent customer service and thus highest degree of customer satisfaction.
• Proactive communication of important Pharma customers and change notification based on the centrally providing communication guidelines per each case.

We bring:

• Empowerment to make meaningful contributions while upholding ethical standards.
• Recognition and celebration of your efforts and accomplishments.
• Opportunities for growth and advancement for those who embrace innovation and take initiative.
• Opportunity to build a career making a significant impact on billions of lives, with the freedom to shape your own path.
• Responsibility and accountability in living company values and driving sustainable solutions.
• Supportive environment where individuals are empowered to progress and contribute to meaningful change.

 

You bring:

• Education in commerce, sales, marketing, or other relevant fields.
• 2-3 years of expertise in customer service or sales, ideally in health/pharma, food or chemical sectors.
• Confident use of MS Office.
• Fluency in English.
• Responsible, independent, structured, and team-oriented work as well as a high willingness to provide service and support.

 

The application process:
Interested in this position? Please apply online by uploading your resume in English via our career portal. For further information, please contact Karolina Kucharska-Jaskuła, Talent Acquisition Business Partner (Karolina.kucharska-jaskula@dsm-firmenich.com).

 

Equal opportunities commitment:

dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: there’s a place for everyone at dsm-firmenich.

As a committed equal opportunity employer, we ensure our recruitment