Airport Customer Service Agent Seasonal, PT - FCA

General information

Job Title Airport Customer Service Agent Seasonal, PT - FCA Date Wednesday, March 26, 2025 State Montana City Kalispell Base Pay Rate: $ 18.00 Full/Part Time Part Time Part Time Days
Days of the weekShiftShift Start TimeMonday, Tuesday, Wednesday, Thursday, Friday, Saturday, SundayA.M. shift, Overnight shift, P.M. shift

Requirements and Description

Summary

Unifi Customer Service Agents are the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily!

Basic Qualifications

• Must be a local (in-state) resident.
• High School diploma or GED.
• Valid In-State Driver’s License.
• Ability to pass a pre-employment drug screen.
• Ability to pass up to a 10-year background check.
• Must be at least 18 years of age.
• Must have the authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• Must complete ramp and SIDA training to obtain airport authority identification security.
• Must be able to carry heavy items up and down jetway stairs.
• Must be able to be alert to moving vehicles or aircraft and use radio equipment.
  

ESSENTIAL FUNCTIONS/TASKS

• Completes activities related to boarding and/or deplaning passengers and associated paperwork and/or computer entries. 
• Keys passenger information into the ticketing reservation system.
• Assists passengers with reservations, ticketing, and adjustments to itinerary.
• Greets passengers and provides necessary travel and gate information.
• Keep passengers informed and makes announcements to ensure important information is communicated about their itineraries, flights and luggage.
• Coordinates with internal resources to ensure passenger information is processed and flights are dispatched on time.
• Lift or moves passenger luggage onto baggage belt and creates bag labels to ensure proper delivery.
• All other duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES

Knowledge of Ticketing systems, Computers, Unifi, Safety, Security, Airport layout, FAA, Flight schedules and Station policies and procedures. MENTAL ABILITIES: Must be able to follow directions, count, calculate and read and interpret documents.

Competency Statement(s)

• Customer Oriented - Ability to great customers in a friendly and courteous manner and take care of the customers’ needs and personal belongings while following company procedures.
• Attendance and Reliability –Ability