Staff Capacity Engineer

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

NOTE:

This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered. 

This position reports to: Manager, Capacity Operations.

At ServiceNow, we strive to transform the way people work by focusing on the daily activities, tasks, and processes that make up work life in modern enterprises. Our goal is to help companies operate faster and scale more efficiently.

We are a hardworking team with a sense of humor, always adapting and evolving. Our passion for our product is matched only by our dedication to our customers. We set high expectations for ourselves and encourage a culture of continuous improvement. A career at ServiceNow means challenging yourself to be your best.

What you get to do in this role:

• We are an Operations team that is responsible for the capacity of ServiceNow customers.
• Manage, monitor, and manipulate the server farm behind ServiceNow’s cloud.
• Work directly on/with the servers to enable and optimize capacity utilization for ServiceNow’s customer base.
• Drive and Enhance processes and tools necessary to simplify and provide consistent project execution.
• Drive initiatives with partner teams to improve the reliability and performance of the infrastructure through improved system design.
• Provide proactive management and innovation to ensure 100% success of ServiceNow cloud automation.
• Use your experience in systems engineering, scripting development, and networking to proactively prevent repeatable issues.
• Drive a culture of intolerance to manual activity which results in a highly automated environment delivering scalable solutions.

Qualifications

To be successful in this role you have:

• 6+ years Postgres/MySQL database administration, troubleshooting, and performance tuning.
• 6+ years of Linux System Admin skills preferably hands-on on Centos and RedHat 8 plus.
• Expertise in Observability and Monitoring of applications, services, and networks at scale.
• Intermediate to Expertise in Networking skills, IP addressing, and routing.
• Experience in understanding of ServiceNow Platform is a bonus.
• Experience in DNS/DHCP and PXE boot kickstart process and bare metal/rack deployments.
• Good understanding of enterprise-class server hardware eg. Dell.
• Good understanding of storage concepts such as NFS, iSCSI, S3, backup and restore policies.
• Team-first attitude and uncompromising attention to detail.
• Team collaboration and fit are essential.
• Experience in fast-paced operations and engineering environments.
• Participate in 24/7 On-call rotation.
• Cloud technologies experience is a big plus (AWS or Azure)

GCS-23

For positions in the Seattle metro/Ki