Senior Product Analyst

About Skillable

Skillable is a 100% remote and virtual tech company that’s modernizing the world of training. Come share your professional magic with highly talented, drive and fun colleagues who believe in the power of “skilling.” Experience what a true team focused on doing the right thing feels like! 

Our people and talent are what make us great and fun! We work together to create amazing solutions and experiences for our customers and their clients. We utilize our employees’ personal strengths to help our company grow and ensure our team is living their best, authentic life. We don’t just share our appreciation for our team members once a year with a branded mug—it’s shared on a daily basis. Our remote work environment blends the demands of work and life without the added pressure of commuting or feeling guilty about leaving early to visit the dentist. 

Come work with us and learn what teamwork and integrity blended with an emphasis on well-being and balance can do for your career! 

The Senior Product Analyst will monitor product performance, collect valuable customer feedback, and drive strategic decisions based on key performance indicators (KPIs) specific to each product. They will work closely with product teams to contribute and help shape Skillable’s product strategy through informed insights drawn from comprehensive data analysis. 

Responsibilities

• Analyze metrics to continuously seek ways to improve Skillable products; study all product data including, but not limited to customer feedback, sales data, usage data, etc.  
• Work with product managers to gather and manage product ratings and reviews including, but not limited to, net promoter score. 
• Research, collect, and analyze data on how customers interact with products, including product discovery research, post-launch monitoring and usage patterns as well as assisting product managers and designers to define product KPIs and outcomes to determine overall product success. 
• Partner with product leadership to develop, maintain, and improve reporting frameworks for weekly, monthly and quarterly reviews and roadmap prioritization. 
• Communicate changes in metrics, insights, and recommendations to stakeholders, including product managers, product designers, product operations and leadership. 
• Ensure accuracy and consistency of data by implementing data validation checks and working closely with other data analysts and engineers to resolve data discrepancies.  
• Work collaboratively with cross-functional teams, including product managers, designers, engineers, and subject matter experts to uncover data and analysis needs. 
• Respond to ad-hoc data requests and perform analysis as required by the business to support strategic decision-making. 
• Help develop a company culture of data-driven decision-making. 
• Support and promote company values through positive interactions with internal and external partners and customers regularly. 
• Partner across the Product Team to train and empower other team members to self-serve the data, metrics, and analytics they need wherever possible. 
• Other strategic business initiatives or cross-functional project involvement as required. 

Qualifications

• Bachelor’s degree in related field (product management, business, product development, etc.) or equivalent professional experience. 
• 5+ years experience in a product analytics or business analytics role working cross functionally to establish KPIs, instrument data tracking mechanisms, and synthesizing and reporting outcomes 
• Strong analytical skills and proficiency in data analysis tools such as Pendo, Heap, Google Analytics, Adobe Analytics 
• Experience with data visualization products (i.e. Power BI, Tableau, Looker) 
• A proven record of synthesizing large amounts of data and types of data to drive objective decisions 
• Excellent communication skills, with the ability to explain complex analytical findings to non-technical stakeholders 
• Experience with our data and technology