Senior Manager of Client Success

🌎 About UsAt TeamSnap, we believe when the world connects through sports; the world becomes better. TeamSnap is a sports and communication platform dedicated to taking the work out of play in youth sports. We also believe our jobs should excite us, our teammates should support us and our bosses should inspire us. We empower our people to bring big ideas and tiny egos, landing us on Outside Magazine’s list of “Best Places to Work" and Built In’s “100 Best Remote-First Places to Work."
TeamSnap is looking for a highly motivated and results-driven Senior Manager of Client Success to lead our TeamSnap for Brands account management and client success teams. Ideal candidates will demonstrate proven success in exceeding sales quotas and delivering best-in-class customer service to achieve strong revenue retention and account growth. This position requires a balance of sales acumen with process-oriented customer support and exemplary leadership.
As Senior Manager of Client Success, you will lead a team responsible for driving revenue by renewing and growing our existing account base. You will play a key role in coaching account and client success managers, working jointly on opportunities in your team’s pipeline, building accurate pipeline forecasts, and leading a team to deliver best in class customer service, generating strong logo and revenue retention and significant year over year account growth.

What You'll Do

• Sales Leadership: Lead and inspire a team of Account Managers and Client Success Managers to achieve and exceed renewal and upsell revenue targets. Provide guidance, support, and mentorship to help them reach their full potential.
• Solution Selling: Collaborate with the account management and client success team to develop and present campaign performance reports that demonstrate the success of the clients’ TeamSnap for Brands’ campaigns in achieving their marketing goals. Coach the team on developing customized advertising and sponsorship proposals that drive renewals and strong year over year account growth. Work with the team to identify upsell opportunities that deliver on business/marketing objectives for existing accounts.
• Client Support: Champion a highly process-oriented approach to elevate client support and campaign execution. Establish and continually optimize standardized processes for client interactions and campaign management, ensuring consistent and efficient campaign delivery. 
• Sales Performance Analysis: Analyze sales data and performance metrics to identify areas of improvement and implement strategies for enhanced team performance, including logo retention, revenue retention, churn analysis, etc.
• Cross-Functional Collaboration: Collaborate with operations teams to ensure best in class campaign execution and collaborate with finance teams on billing and payment collections processes. Partner with marketing and product teams to align advertising solutions with market/customer demands. 
• Reporting: Prepare regular reports on sales activity, revenue forecasts, and progress towards goals for presentation to senior management

What Will Set You Up for Success

• Experience: Minimum 3 years of people management. Looking for experience in sales or account management leadership, preferably in advertising or sponsorship sales, with a demonstrated track record of achieving and exceeding revenue targets for teams you have led. Experience in digital advertising sales is a plus. 
• Leadership: Proven experience leading and motivating a large sales/account management team, fostering a culture of success and teamwork.
• Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex advertising solutions and campaign results in a compelling manner.
• Problem-Solving: Effective problem-solving skills, coupled with a creative and solution-oriented approach.
• Data-Driven: Analytical mindset with the ability to use data to drive sales strategies and optimize performance.

Got cold feet? If you’re thinking you don’t meet 100% of the above qualifications, you should still seriously consider applying. We’re all humans with special talents that go beyond what’s listed here.
CompensationWe’re committed to equitable compensation for all TeamSnappers. The minimum starting point for this role is $135,000, inclusive of base and bonus, with comp updated based on multiple factors. Our comp is highly competitive in our space and we adjust overall comp based on relevant experience, skills, certifications, and geographic location. 
🖥 LocationTeamSnap is a fully remote company, so you need to be very comfortable working with people who aren’t in the same time zone as you. We are always expanding, but there is a small list of states we do not hire in, including Alabama, Alaska, Delaware, District of Columbia, Hawaii, Iowa, Louisiana, Miss