Dental Call Center Rep

Description

Exciting opportunity to join a fast-paced medical team within a growing federally qualified community health center. HealthFirst Family Care Center, Inc. “The Heart of Our Community” provides comprehensive services including adult/pediatric medical care, health education, health assessment and screenings, gynecology, cardiology, behavioral health, substance use treatment, and adult/pediatric dental care. We are currently seeking a motivated, Full-Time (40 hours per week) Dental Call Center Rep.

Dental Call Center Rep Summary

Under the supervision of the Dental Department Manager, the Dental Call Center Rep is responsible for answering a multi-line telephone and directing them to the appropriate department/employee. This role may greet patients if assisting in Dental Registration and provide reception service and support the operation of the Health Center.

Schedule

Mon – Fri 8:30 am – 5:00 pm

Rotating Saturdays 9:00 am – 1:00 pm once a month

Required Qualifications

1. Must have a high school diploma or GED equivalency.
2. 1 year of Dental Assisting or Dental Registration experience required
3. Basic computer skills required.
4. Must have excellent verbal communication skills to effectively communicate with patients and family members.
5. Ability to use multiple telephone lines.
6. Ensure patient and client satisfaction.
7. Must submit a CORI Release Form and demonstrate proof of being free from disqualifying information.
8. Bi-lingual/Tri-lingual skills preferred.
9. Dentrix knowledge preferred.

Competencies

1. High level of customer service and a positive approach to work with patients. Projects positive attitude about the department and the health center, and offers services to ensure positive experience.
2. Ability to maintain an organized work area and work collaboratively as a member of a team.
3. Must possess excellent oral and written communication skills and time management skills to effectively communicate with patients.
4. Ability to handle confidential information in a professional manner.
5. Works well under pressure to manage stressful situations.
6. Uses sound judgment and confidence.
7. Ability to multi- task.
8. Must be able to prioritize and stay organized.
9. Detail-oriented and accurate.

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees

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Benefits include: excellent compensation, 3.2 weeks of paid time off, 3 personal days, and 11.5 paid holidays; reimbursable licensing fees and continuing education credits; employee discounts, tuition reimbursement, and referral program; employer contributed health, dental, vision, life insurance, long term disability and retirement contributions; voluntary flexible spending accounts and disability/critical illness coverage.

Learn more about us by checking out our website and company video.

HealthFirst Family Care Center, Inc. is proud to be an Equal Opportunity Employer (EOE)

HealthFirst celebrates and supports diversity and varied perspectives. We strive to eliminate discrimination and to hire applicants of diverse backgrounds, cultures and thoughts. HealthFirst does not discriminate against any individual on the basis of race, color, national origin, religion, sex (including pregnancy/breastfeeding, transgender status, and sexual orientation), age, physical or mental disability, genetic information, or any other protected class.