HR GENERALIST 2 CX

UCSF's Temporary Employment Program (TEP) recruits and hires temporary employees for immediate clerical and technical support services to UCSF Departments and various off-campus locations. UCSF departments deploy temporary employees to work on special projects, fill in for regular employees who are on vacation or leave, or to temporarily fill a vacant position during recruitment. Frequently temporary employees become successful candidates for career and limited appointment positions.

As UCSF transitions Oracle HCM into production, a dedicated Tier 1 hyper care capability is required to stabilize operations, protect the employee experience, and prevent avoidable escalations to Tier 2, Tier 3, and payroll-critical workflows. The Generalist 2 positions are required to provide this capacity during the hypercare and interim sustainment period following Phase 1 go-live. Applies professional human resources, organization policies and procedures to provide guidance to employees, supervisors and managers to resolve a variety of human resources issues of moderate scope and complexity.

% Of time

Essential Function (Yes/No)

Key Responsibilities

(To be completed by Supervisor)

40

Yes

Manages the onboarding process in BrassRing, following the recruitment cycle15

Yes

Tier 1 Support for new/transferring employees; Department Managers/Assistants, other HR staff10

Yes

Performs tasks in various modules of HRIS system(s): Work Experience, Position Management, Licensure/Certification, etc.5

Yes

Generates New Hire/Transfer welcome Letter; applies additional language as needed per case5

Yes

New Hire/Transfer Case Review; application of university policies and procedures as it relates to the circumstances of the action5

Yes

Analyze/Interpret Criteria applicable to the Case of the New Hire/Transfer

(Work Experience Calculation/Seniority Date Changes)

5

Yes

Responsible for launching various integration packages for onboarding/transfers5

Yes

Employment Action Case (Position Changes: Home Department/Percentage, Funding Changes, Extensions, Reports to Changes, Etc.)5

Yes

New Hire Paperwork - 1) Facilitates Onboarding visit where HR forms are completed 2) Launches DocuSign for Signature and ensures that all required new hire forms and documents are complete and accurate5

Yes

May perform Special Project(s) (ongoing or as assigned)100%  

Knowledge Skills and Abilities (KSAs)

 

Knowledge, Skills and AbilitiesReq / PrefStrong verbal/written communication skills to provide excellent customer service.

Required

Proficiency in MS Word, Excel, Outlook, PowerPoint and Adobe Acrobat

Required

Ability to effectively utilize multiple systems, including web-based systems to perform daily work

Required

Ability to work effectively in a team environment

Required

Ability to work with confidential and sensitive information in a discrete and professional manner

Required

Excellent organizational skills, ability to multitask and manage deadlines

Required

Excellent customer service and organizational skills

Required

Ability to utilize an applicant tracking or Human Resources System

Required

 

Experience:

 

ExperienceReq / Pref1 year of applicable work experience in Human Resources or customer service-related role.

Required

Prior experience performing recruitment support for a high-volume department

Preferred

Prior project management experience

Preferred

Prior experience with  UCPath and/or Oracle

Preferred

 

Education, Licenses and Certifications:

 

EducationReq / PrefBachelor’s Degree in a related area and/or equivalent experience/training.

Required

 

Licenses