Senior Product Counsel

Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.

Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.

With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!

What You'll Do:

• Provide guidance to executives, engineers, product managers and data teams, on issues related to new and existing services, products, and features throughout the entire product lifecycle.
• Identify legal issues in connection with product build, by partnering early on in the design process and developing an in-depth product knowledge.
• Legal point of contact for everything related to launching new products or offerings, beta programs, addition of new features, sunsetting features, etc.
• Serve as a resident expert and resource on issues related to SaaS product lifecycle and data protection as these topics relate to Iterable’s products and services.
• Review and negotiate complex agreements with service providers and technology partners.
• Monitor emerging technology regulations and industry trends affecting AI and telecommunications and provide strategic guidance on relevant regulatory compliance and responsible data practices.
• Provide strategic and timely training to internal teams on relevant issues and processes.
• Build cross-functional relationships with business teams as well as other internal stakeholders.
• Own regulatory compliance across Iterable’s product suite, with a deep knowledge of regulatory frameworks and their impact.

Required Skills/Experience:

• Law degree and admitted to practice in at least one US jurisdiction
• 6+ years of combined legal experience, with experience working in an in-house legal department
• Experience understanding complex technical specifications (tech degree or technical background a plus), demonstrating a keen interest and strong understanding of software code and infrastructure (API, SDK, partner integrations, etc.)
• Sound and practical business judgment and a desire to work with urgency and efficiency 
• Excellent organizational, written and verbal communication skills
• Highly responsive with a service-oriented attitude
• Ability to build and maintain strong relationships with internal and external stakeholders
• Ability to organize, prioritize, and manage a high-volume workload in a fast-paced and demanding work environment
• Collaborative team player combined with ability to work independently

Desired Skills/Experience:

• Telecommunications (SMS/MMS in particular) legal experience is a huge plus
• Substantive expertise in laws governing marketing and advertising law (e.g., TCPA, CAN-SPAM Act, GDPR, CCPA, E-Privacy)
• In-house experience at a technology company, with significant product counseling experience
• Substantive expertise in laws governing cookies and other tracking technologies
• Well-grounded knowledge of intellectual property law
• Process-oriented with experience managing projects

Perks & Benefits: