Inside Sales Supervisor

Company Description

Rexel USA is one of the largest distributors of electrical products, data communication, and related supplies in the United States. Rexel USA operates its electrical distribution business in the United States through eight Regions that go to market under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, and Platt Electric Supply. In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S.

Job Description

Summary:
The Supervisor Inside Sales is responsible for managing, maintaining, and building a team of highly motivated, self-disciplined, Inside Salespeople that are dedicated to customer service and sales growth. Will leverage technology and experience to establish and maintain customer relationships and bring new efficient processes to best meet the customers’ requirements.

What You'll Do:

• Coordinate training, projects, and specific tasks to personnel within inside and counter sales
• Gather marketing information regarding customers, competitors, and pricing as well as implements sales strategies set forth by senior management
• Supervise a team that processes telephone orders by quoting product prices, delivery specifications, and payment terms by offering substitute products where appropriate
• Utilize company digital tools to sell, market, promote, demonstrate products, answer technical questions, and increase business through product sales to new customers and through additional sales to existing customers
• Assist outside sales personnel by processing priority transactions
• Establish and maintain customer relationships, communicates with customers and co-workers to provide technical information
• Participate in product meetings, product and process seminars, and product training to enhance and maintain personal and product knowledge
• Gains familiarity with the day-to-day operations of the business and participates in improving operations by offering potential alternatives to existing methods
• Work with branch personnel and vendor representatives to identify new potential stocking items
• Drive supplier rationalization to improve margins and leverage with suppliers
• Other duties as assigned

Qualifications

High School or GED - Required

• Ability to consider all aspects of selling including vendor relationships, profit, and loss concepts and long and short-term goals of the company
• Ability to exhibit a positive, friendly, and helpful attitude with customers, and to be sensitive to their needs
• Ability to prioritize and manage multiple tasks and deadlines
• Experience with Microsoft Office and the Web
• Customer oriented and motivated with excellent communication, presentation, organization, and problem-solving skills
• Excellent negotiation skills, interpersonal skills, and ability to drive decisions with influence
• Product and application knowledge essential
• Able to work overtime as needed
• Familiar with Customer Relation Management Tools (CRM)

Additional Information

Physical Demands:

• Sit: Must be able to remain in a stationary position - Frequently – 21% to 50%
• Walk: Must be able to move about inside/outside office or work location - Frequently – 21% to 50%
• Use hands to finger, handle, or feel: Operates a computer and other office machinery - Frequently – 21% to 50%
• Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet - Occasionally – up to 20%
• Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment - Occasionally – up to 20%
• Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Frequently – 21% to 50%

Weight and Force Demands:

• Up to 10 pounds - Frequently – 21% to 50%
• Up to 25 pounds - Occasionally – up to 20%
• Up to 50 pounds - Occasionally – up to 20%

Working Environment:

• Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold - None
• Exposed to electrical hazards; risk of electrical shock - None
• Handles or works with potentially dangerous equipment - None
• Travels to offsite locations - Occasionally – up to 20%

Disclaimer:
“Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive cons