Sr Department Ops Coordinator

Department:

Customer Planning Strategy & Delivery

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

Job Summary

• Provides administrative and functional support for Leaders and People of the Customer Organization with Legendary Customer Service and professionalism. Supports Departments to enable efficiency, care, and development of our People. Builds strong working relationships with the Dept Ops Team, Leaders who are supported directly, and many other cross-functional Teams and individuals to accomplish these goals.

Additional details:

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.    
• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.  

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. 

Responsibilities

• Bring a can-do attitude and diligence to Department Operations’ goals of efficiency, cost savings, and anticipatory support
• Assist Directors in utilizing their time and work effectively: run calendars and support meetings in a manner that effectively connects Directors to those who require their leadership and partnership
• Partner with other Dept Ops Coordinators to work within a Centralized Model, rotating and sharing job duties such as payroll, travel arrangements, catering, onboarding, space and conference room maintenance and upgrades, corporate credit card oversight, expense reporting, equipment and supplies, etc.
• Support and sometimes oversee internal communication such as department offsites and meetings, milestones celebrations, written information sharing, and the tools such as those in Office 365 which enable knowledge sharing
• Support and serve as administrator toward department Cultural and developmental needs such as Gallup Strengths, training and development programs, team-building activities, and celebrations
• Work with direct Leader to align on priorities, constructively address project work, and build personal development plans
• May perform other job duties as directed by Employee’s Leaders

Knowledge, Skills and Abilities

• Knowledge of administrative procedures and systems, such as Microsoft Office products, managing files and records, designing forms, and other office procedures and terminology
• Skilled in learning the needs of others and actively supporting colleagues from all levels of management and staff as well as outside clients and vendors
• Ability to identify priorities, manage multiple tasks, and seek clarification when needed
• Ability to treat confidential matters with sensitivity, and to maintain a high degree of integrity in conduct and attitude
• Ability to show interpersonal skills, flexibility, organizational skills, verbal and written communication skills, and project coordination abilities

Education

• Required: High School Diploma or GED

Experience

• Intermediate level experience, fully functioning broad knowledge in Administration
• Preferred: Experience with the following tools/applications: Microsoft Office Suite, Quickbase, and Canva

Licensing/Certification

• N/A

Physical Abilities

• Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time

• Ability to lift and/or pull medium weight loads (approx. 25-50 lbs) on occasion

• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Mus