Registered Nurse, Concierge Medicine

Vail Health has become the world’s most advanced mountain healthcare system. Vail Health consists of an updated 520,000-square-foot, 56-bed hospital.  This state-of-the-art facility provides exceptional care to all of our patients, with the most beautiful views in the area, located centrally in Vail. Learn more about Vail Health here.

About the opportunity:

• The Concierge Nurse is a key member of the Concierge Medicine Program at Vail Health, providing clinical support to the concierge physician and advanced practice provider (APP). This role is designed to ensure high-quality, personalized patient care, seamless operational efficiency, and optimal patient satisfaction within this high-touch, patient-centered healthcare model. The Concierge Nurse will assist with clinical duties, patient care coordination, and operational tasks, contributing to the successful development and sustainability of the program.

What you will do:

Patient Care Coordination

• Serve as a primary point of contact for concierge patients, managing appointment scheduling, follow-up reminders, and care transitions.
• Ensure patients receive timely communication about treatment plans, lifestyle modifications, and changes in care.
• Coordinate referrals to specialists and follow up with patients post-consultation or procedure.

Clinical Support

• Work alongside the concierge physician and APP to conduct patient assessments, including physical exams, diagnostic procedures, and wellness checks.
• Monitor patient conditions, track progress, and document health status in patient records.
• Assist with routine screenings, preventative care, and triage for patient inquiries or support needs.

Patient Education and Wellness Promotion

• Provide patient education regarding health conditions, treatment options, and wellness strategies.
• Empower patients to take proactive steps in managing their health, with a focus on preventative care and lifestyle modifications.

Operational Efficiency and Program Support

• Organize and maintain accurate patient medical records in compliance with HIPAA regulations.
• Oversee inventory management of medical supplies and assist with ordering necessary equipment and medications.
• Support the smooth operation of the Concierge Medicine Program, including scheduling, patient intake, and appointment preparation.

Administrative Support

• Assist the concierge physician and APP with documentation, including progress notes, care plans, and follow-up documentation.
• Integrate clinical activities with other administrative processes such as billing, ensuring streamlined workflow.
• Monitor patient flow through the program to ensure a seamless experience for patients and providers.

Enhancing Patient Experience

• Serve as a trusted liaison between patients and providers, ensuring a high-touch, personalized experience.
• Advocate for patients’ needs, ensuring they feel supported throughout their care journey.

Additional Responsibilities

• Role model Vail Health’s core values and principles of a Just Culture.
• Ensure cleanliness, adequate stock of supplies, and functioning equipment in examination rooms.
• Perform other duties as assigned to support the overall success of the Concierge Medicine Program.

This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.   What you will need:   Experience:

• 2 years experience with applicable patient care and administrative duties preferred.
• Basic knowledge of medical terminology, medical equipment, HIPAA compliance and OSHA rules and regulations.

License(s):

• Licensed as a Registered Nurse in the state of Colorado or from a valid compact state required.

Certification(s):

• Basic Life Support (BLS) required

Computer / Typing:

• Must possess, or be able to obtain within 90 days, the computers skills necessary to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.

Must have working knowledge of the English language, including reading, writing, and speaking English.   Educa