Senior Director, Global Program Management

Department
 

Booth Executive Education

About the Department
 

The University of Chicago Booth School of Business is the second-oldest business school in the U.S. and second to none when it comes to influencing business education and business practices. Since 1898, the school has produced ideas and leaders that shape the world of business. Their rigorous, discipline-based approach to business education transforms students into confident, effective, respected business leaders prepared to face the toughest challenges.

Chicago Booth has the finest set of facilities of any business school in the world. Each of the four campuses (two in Chicago, one in London, and one in Hong Kong) reflects the architectural traditions of its environs while offering a state-of-the-art learning environment.

Chicago Booth is proud to claim:
-an unmatched faculty.
-degree and open enrollment programs offered on three continents.
-a global body of nearly 56,000 accomplished alumni.
-strong and growing corporate relationships that provide a wealth of lifelong career opportunities.

As part of the world-renowned University of Chicago, Chicago Booth shares the University's core values that shape the distinctive intellectual culture. At Booth, they constantly question and test ideas, and seek proof. This extraordinarily effective approach to business leads to new ideas and innovative solutions. Seven of the Booth faculty members have won Nobel Prizes for these ideas - the first business school to achieve this accomplishment.

For more information about the University of Chicago Booth School of Business, please visit: http://www.chicagobooth.edu/.

Job Summary
 

The Senior Director, Global Program Management will oversee a team responsible for client relationships, account management and program delivery for global custom and open enrollment (OE) programs. This role will have experience in professional education program design, teaching methods, formats and channels – with a proven track record of successfully working with L&D leaders, client partners and faculty to create programs with impact. Global custom and OE programs may be delivered in Chicago, London, Hong Kong, UC Centers and/or client locations in the US and internationally.

The Senior Director will hire, lead and develop staff who will be responsible for the day-to-day management and execution of custom and OE programs across a multiple formats (online, in person and hybrid). As a member of a cross-functional leadership team, the Senior Director will develop custom program strategy and coordinate with Global Marketing, Business Development and Operations functions to review and approve new custom client opportunities as well as, grow existing custom client relationships.

Responsibilities

• As a senior member of the Executive Education team, participates in establishing objectives, long-term goals, policies, and procedures with the Executive Education Associate Dean and Directors.
• Collaborates with key partners and Executive Education faculty to develop bespoke programs and new open enrollment programs that meet the learning needs of current and prospective executive participants.
• Initiates and maintains contact with client organizations for current and prospective custom programs; develops trusted relationships and partnerships to ensure learning objectives are met.
• Develops and manages annual budget for annuity and new custom programs that meet financial targets set by Chicago Booth.
• Analyzes financial performance quarterly and implements corrective administration action when appropriate.
• Develops, implements and reports out on KPIs for global program management team revenue growth, operational efficiency, new faculty and customer centricity metrics.
• Collaborates closely with Global Operations Director to ensure consistent and high quality program delivery process is maintained across all Executive Education programs.
• Leads and coaches custom program delivery staff on client and faculty engagement, program design, account management and delivery for campus and off-site locations.
• Assists direct reports in preparing budgets; authorizes payment for materials, facilities, staff and instructional faculty.
• Assists direct reports in custom and open enrollment program planning, budget management, client contracts, scheduling, and delivery of programs.
• Hires, onboards, trains and evaluates Executive Education staff and external faculty, as needed.
• Travels internationally for client engagement and programs, as needed.
• Oversees the creation of new programs and/or the enhancement of existing programs.
• Provides leadership to managers and other professional staff.
• Performs other related work as needed.

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