Quality Assurance Consultant (Client Delivery Experience) - Remote
VeleraAbout the role
Join the People Helping People
PSCU/Co-op Solutions is now Velera! PSCU and Co-op Solutions became a single entity on January 2, 2024, and our new company name was announced on May 7, 2024. Our new brand represents our combined company’s shared mission and unique ability to drive velocity and positive momentum for credit union success in a new era of financial services.
The Opportunity
The CDE Quality Assurance Consultant is responsible for project review, functional testing, audit, and RCA support functions for the business unit. In this role, the consultant interacts with various business unit resources, providing project reviews that include examining project artifacts. The consultant will develop, curate, implement, and execute testing templates. Consultants are involved in Root Cause Analysis to review and document issues. Consultants support both internal and external audit requests.
Day in the Life
Quality Assurance
Collaborate with project managers and project analysts to review their project requirements and artifacts to ensure effective trackability from requirements through project delivery..
Consultants are responsible for performing functional testing based on test scripts developed in collaboration with project delivery teams.
Assist project delivery teams in understanding when and where defects are found.
Collect and document testing results and provide information back to the project managers and project analysts.
Compile and produce testing result metrics for CDE leadership.
Address requests from internal sources to perform root cause analysis on issues identified during and after project deliveries.
Organize communications and meetings across CDE and other groups to document and communicate RCA findings.
Functional understanding of credit/debit card processing in general and Fiserv processing platforms.
Audit Responsibilities
Support the execution of thorough internal and external audits for the business unit, identifying any discrepancies, inefficiencies, or non-compliance issues.
Ensure that audit recommendations are implemented effectively and in a timely manner. Monitor progress and report on the status of corrective actions.
Identify and assess risks related to project delivery and operations, and develop strategies to mitigate these risks through robust governance and audit practices.
Perform all other duties as assigned.
Qualifications
Bachelor’s Degree in Systems or Business Management preferred or equivalent combination of education and experience required.
Three (3) years of related experience required.
Three (3) years of project experience preferred
About Velera
At Velera we are committed to fostering a workplace where every employee feels valued, respected, and connected. We understand, attract and engage a diverse workforce where every employee can live up to their full potential; ensuring that our employee base reflects the consumers we serve. The result of this effort is an inclusive environment where diverse talent thrives. We strive to foster a safe and inclusive work environment for people to bring their authentic selves in order to build a better community within our company and with our partners. Learn more about our commitment to Diversity, Equity, and Inclusion HERE!
Pay Equity
$67,700.00to
$86,300.00Actual Pay will be adjusted based on experience and other job-related factors permitted by law.
Great Work/Life Benefits!
Competitive wages
Medical with telemedicine
Dental and Vision
Basic and Optional Life Insurance
Paid Time Off (PTO)
Maternity, Parental, Family Care
Community Volunteer Time Off
12 Paid Holidays
Company Paid Disability Insurance
401k (with employer match)
Health Savings Accounts (HSA) with company provided contributions
Flexible Spending Accounts (FSA)
Supplemental Insurance
Mental Health and Well-being: Employee Assistance Program (EAP)
Tuition Reimbursement
Wellness program
Benefits are subject to generally applicable eligibility, waiting period, contri
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