Quality Services Product Manager (Senior-Principal)

Job Posting End Date

05-25-2025

Please note the job posting will close on the day before the posting end date.

Job Summary

The power of AEP comes from our valued team of unique employees….the best in the business! We’re proud to be one of the largest electric energy companies in the U.S., powering over 5 million homes and businesses, spanning across 11 states. We’re passionate about making an innovative difference in the communities we serve. We’re powering the future – today!
Are you a skilled and motivated Quality Services Product Manager, seeking a new opportunity in the Central Ohio? Join our team today!

Job Description

Lead efforts to provide a framework for Quality Assurance and Quality Control for AEP Project Management.  Assure data accuracy, consistency and integrity within Project Management applications while serving as Product Owner on behalf of the Business Unit.  Working independently, responsible for managing the product throughout the product lifecycle from planning to execution in support of organizational strategy and objectives.  Quickly grasps new concepts and rapidly transforms these concepts into practical product solutions.   A leader empowered to make the day-to-day decisions and to execute the vision and strategy for the product across the organization.   Management of customer relationships and expectations is a critical component of the position as is expert communication, problem solving and leadership skills.   Also required is an ability to translate between technical and business concepts and the ability to interact and collaborate with all levels of the organization while leading enterprise-wide implementations of IT applications that impact the Project Management Organization. Additional responsibilities include monitoring adherence of Project Management Teams (PMT) to the approved project delivery model.

What you’ll do:

• Develops and maintains strategic product vision and roadmap. Highly Proficient in Project Management computer systems. Demonstrate a very high level of ability, motivation, and attitude in working with a team to successful project conclusion.

• Develop an understanding of the AEP project management organizational standards and assist in the management of projects to those standards.

Adhere to the guidance and standards put forth by the AEP Project Management Governance Committee. Assist in identifying quality improvement measures and work with management to implement.

• Must be knowledgeable in data analytics techniques and demonstrate the ability to apply these techniques. Provide framework for enforcing data integrity rules during data entry. Provide data variance reports to determine anomalies.

• Recommend and implement improvements when required. Perform quality audits to determine if project activities comply with organizational and project specific policies, processes, and procedures. 

• This includes ensuring the PMT is coordinating as a unit to establish original baseline, time-phased budgets, and execute the baseline approval process per the project delivery model. Collaborate with other departments and groups as necessary, including Project Management, to define and monitor macro and micro performance metrics to measure process/productivity improvement effectiveness.

• Provide an objective view to ensure the metrics are driving correct behavior across the broader organization. Collaborate within the department to ensure that cost and schedule processes are aligned.

• Provide clear and concise written status reports to necessary groups and leaders. Provide training support as needed for Project Management as well as other departments impacted by departmental policies and processes.

• May serve as Product Owner on BU team or Product Line, responsible for product backlog creation and prioritization. Serves as voice of customer for assigned product. Perform stakeholder identification and analysis. Assist with developing Organization Change Management plan for product.

What we’re looking for and what you’ll get:

Quality Service Product Manager Senior pay grade 8($96,110-124,940)

Quality Service Product Manager Principal pay grade 9($112,869-146,730)

Education:

• Qualified degrees must be in a related field from an accredited university or college and could include Accounting, Business, Construction Management, Engineering, Technology, or Project Management.
• Bachelor's degree and four (4) years' qualified experience.

• Associate’s degree and six (6) years' qualified experience
   

Experience:

• Two (2) years of experience as a Product Manager