Box Office Lead | Part-Time | Federal Way Performing Arts and Event Center

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Overview

Federal Way Performing Arts and Event Center is looking for friendly, motivated individuals to lead our ticket seller staff and assist in box office operations. As a Box Office Lead you will assist, direct, and provide support to all ticket sellers on event days.

 

This role pays an hourly wage of $22.00.

 

Benefits for Part-Time roles: 401(k) savings plan and 401(k) matching.

 

This position will remain open until June 12, 2025.

Responsibilities

• Process and print complementary, mailed, and consignment tickets
• Process refunds or exchanges as needed
• Supervise ticket seller staff on event days and address customer service questions, and technology issues
• Utilize the Etix ticketing system to process ticket sales, troubleshoot customer issues and provide staff support
• Ensure the ticket seller staff is implementing and following all box office policies and procedures
• Perform all other duties as assigned by the Box Office Manager

Qualifications

• Minimum of high school degree required. Bachelor’s degree or currently pursuing preferred
• Minimum of 1 year of experience supervising customer service staff
• Previous experience with ticketing systems, Etix experience preferred
• Strong problem-solving skills
• Demonstrates outstanding work ethic and leadership skills, including excellent attendance, professional appearance and behavior
• Displays a positive and team-oriented attitude
• Ability to work flexible hours including evenings, weekends and holidays as scheduled
• Bilingual applicants encouraged

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.