Senior Technical Program Manager

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

Toast is looking for a seasoned Senior Technical Program Manager to drive end-to-end execution, efficiency, and cross-functional alignment for complex R&D initiatives. As a Senior TPM, you will play a pivotal role in orchestrating the full product delivery lifecycle for our most critical programs, establishing best practices, and delivering high-impact projects that align with our product and business technology objectives. This role demands a blend of strategic vision, technical expertise, and hands-on program management, empowering teams to deliver on Toast’s ambitious roadmap.

Specifically, this role will focus on providing technical program management support for some of our most complex restaurant delivery initiatives, working with critical external partners.

A day in the life (Responsibilities)

As the execution backbone of the program, you will be responsible for:

• Execution Orchestration: Orchestrate the full product delivery lifecycle for cross-functional teams composed of engineers and product managers, driving end-to-end execution across all phases.
• Delivery & Milestone Management: Establish delivery timelines and proactively manage team performance against key milestones using industry-standard project tracking platforms (e.g., JIRA or similar tools) to ensure timely and high-quality delivery.
• Resource & Capacity Planning: Forecast resource needs and manage capacity planning to ensure the team is appropriately staffed and aligned with the strategic product roadmap and business priorities.
• Communication Hub: Serve as the central communication hub, providing clear, consistent, and timely updates to all stakeholders. Manage expectations and ensure alignment for both the core delivery team and executive-level business leadership.
• Risk Mitigation & Deep Dive: Employ advanced forecasting and risk management strategies to mitigate potential delays and dependencies. Dive deep into technical and operational details to rapidly identify and proactively address risks while keeping the big picture in mind.
• Process Excellence: Define and standardize processes, leveraging technical fluency to guide teams and establish best practices that foster continuous improvement across the program lifecycle.

What you'll need to thrive (Requirements)

• 7+ years of experience in technical program management, with a proven record of managing and delivering complex, cross-functional programs in a high-growth tech environment.
• Deep background in the Software Development Lifecycle (SDLC) and strong technical fluency, enabling effective partnership with engineering teams.
• Demonstrated experience with 3rd-party partner management/engagement and building strong, productive partnerships.
• Solid experience defining and tracking project progress using industry-standard tools like JIRA.
• Exceptional communication, interpersonal, and stakeholder management skills, with a history of effectively collaborating with technical, non-technical, and executive partners.
• Proven ability to build strategic frameworks, standardize processes, and drive multiple programs to successful completion with a sense of urgency.
• Adaptable and results-oriented with strong problem-solving skills, combined with the ability to make data-driven decisions.

What will help you stand out (Nonessential Skills/Nice to Haves)

• Food Tech Fluent: Possess a deep, intuitive understanding of food delivery technology, products, and systems.
• Certified/Tooling Excellence: Committed to best practices, maintaining key program management certifications (PMP, Agile, etc.).
• Strong familiarity with Financial Technology systems (e.g., NetSuite, Zuora, RevPro, Vertex) or Sales/GTM systems (e.g., Salesforce) , and experience partnering with middleware/integration teams.
• AI Enthusiast: Eager to leverage the power of AI and explore its potential in program management or the restaurant technology space.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

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