HR Services Workday Payroll Delivery Analyst

Detailed Responsibilities

• Works with third-party providers (both Alight partners and client partners) to ensure seamless process delivery.
• Identifies and researches issues/system defects (with/without guidance) and formulates resolutions/recommendations by analyzing fact patterns and applying/following SOPs and best practices. 
• Helps identify and implement ideas for improving the domain specific processes and methodologies
• Provides resolution in accordance with due dates and documents/maintains SOP documentation and processes. Escalates issues/client non compliance of processes/procedures as appropriate.
• Responsible for daily execution/processing for aligned domain. Adheres to internal and external audit requirements for specific clients.
• Oversees data processing, using SOP/guidelines, to ensure updates are accurately captured.

• Responsible for peer review audits of manual work and providing necessary feedback.

• Identifies potential service delivery issues and provides input towards process improvement.
• Develop and deliver training material and documentation for global support in the ongoing environment.
• Works with team members to communicate with client and/or other domains on issues.
• Generates ad hoc reports by running and or writing queries and analyze for accuracy.
• Conducts/supports acceptance testing of ongoing processes as required (at live date and as changes are made).
• ACH Returns and NOC
• Deduction maintenance
• Manage incoming checks and JV
• Pay input
• Positive pay file
• Process Annual Employee Elective Files (United Way, etc.)
• Stop payments/reissues
• Bonus/Commission Pay Input
• Check Print Validation
• Check Reversals
• Create Manual Check (Online or Manual)
• Deposit Federal, State, and Local Taxes
• Escheatment/Support Process
• Expatriate Processing
• Gross Ups/Impute Income
• Interface Management
• Mass Load & Balancing
• Other Imputed Income Processing
• Payroll Balancing
• Payroll Funding – Gross or Net
• Payroll Validation and QA (Defensive Queries)
• Periodic Funding for Tax Liability
• Reconcile Other Payroll Related Accounts
• Year-end Activities

Role Complexity

• Works on assignments that are semi-routine in nature where established practices, procedures and precedents guide the work.  
• Able to follow procedures and investigate issues in order to solve problems.
• May work on more complex assignments that require review.

Discretion

• Decisions are based on acquired skills and knowledge as opposed to applying discretion and judgment.
• Due to different situations encountered, Incumbent has latitude to consider which procedure to use.
• Incumbent typically carries out own research in order to make recommendations.

Interaction

• May have extensive interaction with internal and external clients to identify, research and resolve problems

Supervision/Leadership

• Receives general instructions and follows defined procedures,
• Manages daily work within established guidelines and receives general instructions on newly introduced assignments.

Competencies, Knowledge & Experience

• Individual with knowledge of the principles and practices within a technical/ professional discipline.
• Possesses advanced analytical, technical and problem-solving skills and abilities.

Role-specific Technical Skills and Knowledge

• Strong problem solving and analytical skills.
• Proficient in Microsoft applications like Excel and Word.
• Knowledge and understanding of query tools.
• Basic understanding of internal and external controls.
• Experience working within a client administrative environment.
• Ability to navigate and learn multiple systems
• Basic understanding of HR regulatory and legislative guidelines desired.
• Experience wit