Team Lead, Account Management

Role:  Team Lead, Account Management

Location: Dallas, TX

 

THE OPPORTUNITY

MiQ is looking for a Team Lead, Account Manager to join our team.

The Team Lead role  will be empowered to protect and grow client relationships across a portfolio of advertisers. This role provides an exciting opportunity to join an innovative company with award winning culture and ambitious growth plans. The Team Lead will manage individual contributors within the Account Management team, focusing on growing existing business through delivering best-in-class service for clients, strategic insights presentations, and upholding internal operational excellence.  This role will have the opportunity to work collaboratively with sales, trading, product and analytics teams on some of the world’s most known brands.

WHAT YOU’LL BE DOING

In the role you will be accountable for, but not limited to, the following:

Client Service: 

• Focus on revenue: ensure Salesforce dashboards are set up accurately to monitor team performance and pacing toward goals 
• Contribute to business growth by identifying incremental opportunities, growing accounts & strategizing new solutions on an ongoing basis, including recommendation of additional products to expand channels
• Lead team in developing best in class client insight reports that blend campaign performance and real business challenges, telling a story with our MiQ data
• Support team to ensure all employees have training and skills needed to successfully navigate their role and achieve delivery against fiscal and strategic objectives. Assess individual and team gaps and develop targeted training solutions.

Coach & Develop:

• Lead and mentor team of account managers, fostering a collaborative and high-performance culture with a focus on learning and development.
• Work with other Team Leads in region and cross-regions nationally to develop onboarding training materials for AM org. 
• Support team with hiring proposals for management review; working with hiring team and support through interview process.  
• Leverage performance management tools to provide thoughtful and actionable feedback to the team when there is opportunity for improvement and upskilling. 

Project Management:  

• Work hand in hand with regional “pod” to ensure client demands are met and client’s expectations are exceeded. This role is responsible for ensuring all client deliverables are best in class and delivered on time, remembering that the job is not done until the client is satisfied.
• Troubleshoot campaign challenges alongside the team.
• Schedule ongoing check-ins with team + client, ensuring timely delivery of all client reporting and ad hoc requests. 
• Ensure timely delivery of all client reporting and ad hoc requests 

Internal Collaboration:   

• Collaborate with internal teams across region(s) to encourage ongoing thought leadership & MiQ product diversification.
• Attend all Sales and AM-related trainings to ensure product knowledge remains current 
• Work with other commercial teams to deliver custom client solutions
• Balance team advocacy with state of the business and client needs to ensure alignment; serve as a resource to team members and consistently meet with each employee to discuss career pathing and growth opportunities.

Communication: 

• Participate in weekly pod syncs and regional Board meetings (client performance review), ensuring alignment across teams by communicating updates and next steps effectively.
• Highlight weekly successes and areas for improvement with the leadership team, holding individual team members accountable and optimizing processes based on insights.
• Effectively communicate strategy & optimizations to internal and external partners; articulating  how MiQ’s agnostic approach and Trading technology/ expertise sets us apart.
• Provide leadership support on key accounts by working closely with team members to strategize and execute effectively.

Innovation:  

• Ensure processes align with client service standards, consistently aiming to surpass expectations.
• Propose solutions to senior team members that proactively support our clients with solving their business challenges. 
• Strategize within the AM department and with sellers during pre-sale periods to grow and develop existing client business and win net new business.
• Stay informed about industry trends through reading related company or industry trade publications and attending earning calls. Serve as a trusted advisor to both i