Business Systems Analyst

Job Details

Level: ExperiencedJob Location: Administrative Office - Tigard, OR 97223Position Type: Full TimeSalary Range: $78,629.00 - $108,115.00 SalaryJob Category: Information Technology

NHC is an Equal Opportunity Employer. We celebrate differences in the workplace and do not discriminate in employment opportunities or practices on the basis of race, color, religion, gender (sex), national origin, age, veteran status, sexual orientation, gender identity, disability, genetic information or any other characteristic protected by law.

Why work with us?

• We are a non-profit organization, passionate about providing the underserved population with medical and dental services across the greater Portland area, committed to making a difference daily.
• We offer our employees a competitive compensation and benefits package which includes 20 days of PTO (based on full time employment), 9 paid holidays, health/dental/vision insurance, quarterly wellness reimbursements, generous 401k retirement plan with employer match, employer paid disability insurance, EAP and life insurance.
• Our employees voted NHC a Top Workplace in 2020, 2021, 2022, 2023, 2024 and 2025!

Job Title: Business Systems Analyst

Department: Administrative

Reports To: Manager of Technology

Work Type: Hybrid

Classification: Full-Time, Exempt

Language Differential: Ineligible

 

SUMMARY

The Business Systems Analyst serves as a strategic and technical partner across the organization, bridging business needs with technology solutions. This role leads system analysis and planning efforts, evaluates infrastructure and application portfolio, and identifies opportunities to improve security, efficiency, and scalability. The Analyst manages small to medium-sized technology projects, coordinates lifecycle management for internal systems, and provides hands-on support across departments and clinic sites.

As a subject matter expert in clinical and business systems, the Analyst analyzes workflows, optimizes application usage, and drives enhancements that improve operational outcomes. They document system configurations, lead application reviews, and support training initiatives to ensure effective adoption of technology tools. Additionally, the Analyst contributes to cybersecurity and compliance efforts, supports identity and access management, and develops automations to streamline IT operations. Collaborating closely with internal teams and external partners, the Analyst ensures technology investments align with organizational priorities and deliver measurable value.

Essential Job Duties

System Analysis & Planning

• Provide system analysis and planning for organizational technology initiatives, evaluating infrastructure, application portfolio, and identifying risks and opportunities related to growth, security, and operational efficiency.
• Conduct detailed analysis of enterprise applications, assessing usage trends, licensing models, and performance metrics to improve cost management and system value.
• Lead small to medium-sized technology projects that include managing stakeholder engagement, providing project updates, and potentially being a key technical resource on the project.
• Coordinate and oversee patching, maintenance, and lifecycle management for NHC-managed systems not covered by the MSP. 
• Act as a liaison between clinical/administrative staff and technical teams, translating business needs into actionable technical solutions.
• Collaborate with internal and external stakeholders to resolve complex technical issues, coordinate service requests, and ensure alignment with organizational priorities.
• Provide hands-on support to staff across departments and clinic sites, including troubleshooting hardware, software, network, and access-related challenges. 

Application & Workflow Optimization

• Serve as a subject matter expert for clinical and business sy