About Workstreet

At Workstreet, we are on a mission to help businesses scale securely by designing and implementing cutting-edge security and compliance programs. As a fast-growing startup, we specialize in a wide range of frameworks, including SOC 2, ISO 27001, GDPR, CMMC, NIST 800-171, NIST 800-53, and FedRAMP, empowering companies to meet regulatory requirements and strengthen their cybersecurity posture from day one.

Get to Know the Special Programs Team

The Special Programs team delivers high-impact, fast-paced services that help organizations accelerate their compliance journey. Unlike our standard offerings, Special Programs are purpose-built engagements designed to solve specific customer challenges, from establishing a compliance foundation in 30 days to migrating organizations onto new GRC platforms, supporting audits, and delivering other specialized compliance services.

For many customers, Special Programs represent their first experience working with Workstreet. Because of that, we are laser-focused on speed, quality, and an exceptional customer experience that builds trust from day one. We support hundreds of organizations, from early-stage startups to global enterprises, across nearly every industry.

The Opportunity

Workstreet is seeking a Senior Manager, GRC Engineering (Special Programs) to serve as the operational owner of a high-visibility, customer-facing delivery organization. Reporting directly to the Director of Special Programs, you will drive the day-to-day success of the program while guiding a team of 30 to 40 consultants managed through 4 to 5 direct-report managers. In this strategic capacity, you will ensure delivery remains on schedule, enforce rigorous quality standards across the management layer, and address operational risks before they affect client outcomes.

The ideal candidate brings 8+ years of cybersecurity compliance experience across frameworks such as SOC 2, ISO 27001, and NIST CSF, paired with a proven history of leading management teams and driving operational results. Operating with a client-first philosophy, you will manage high-stakes client relationships with professionalism and step in decisively to resolve complex escalations with composure while keeping teams aligned and accountable during U.S. Eastern Time business hours.

What You'll Do

• Assume end-to-end program ownership - take total accountability for Special Programs delivery health, client satisfaction metrics, and cross-functional team execution.
• Lead executive-level escalation resolution - serve as the primary escalation authority for high-risk engagements, partnering with managers to resolve complex issues and restore client trust.
• Maintain delivery and timeline tracking - monitor portfolio-wide engagement milestones, identify slipping schedules early, and proactively unblock teams to protect project deadlines.
• Enforce operational delivery standards - uphold established quality benchmarks and engagement playbooks across all teams, holding managers accountable to consistent execution.
• Manage capacity and resource allocation - track workload distribution across direct reports, flag bandwidth risks to executive leadership early, and ensure optimal staffing across engagements.
• Direct and develop first-line managers - coach and mentor 4 to 5 direct-report managers to foster a culture of strict accountability, ownership, and operational consistency.
• Drive team performance management - establish clear delivery expectations, conduct performance evaluations, recognize high performers, and address execution gaps directly.
• Oversee quality assurance and risk mitigation - review client deliverables and communications across key accounts to guarantee accuracy, technical rigor, and alignment with client business objectives.

Who You Are

• Senior client relationship leader - bring extensive experience managing executive client relationships, navigating complex accounts, and handling high-stakes escalations with composure.
• Experienced manager of managers - possess 5+ years of experience leading mid-sized teams, including direct experience developing, managing, and holding first-line managers accountable.
• Deep co