Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Experience Plan & Admin Manager within PNC's Capital Markets organization, you can be based in Strongsville, OH. Pittsburgh, PA may be considered but Strongsville, OH is preferred.

We are currently seeking a dynamic and experienced individual to manage two crucial groups within the CAST team. This is an exciting opportunity for someone who is passionate about leadership and thrives in a fast-paced environment. The first team you will be managing supports our sales and trading activities. This involves handling tasks such as order entry, order corrections, allocations, and settlement issues. Your expertise will be instrumental in ensuring these processes run smoothly and efficiently. The second team focuses on new account setup and account maintenance. Your goal will be to ensure that our clients have a seamless experience from the moment they start working with us. This involves overseeing all aspects of account management and ensuring that client needs are met promptly and effectively. The ability to solve problems efficiently and communicate effectively is also essential for this role.

Required Licensing
Finra SIE and 99 required
Finra 7 & 63 within a year



Preferred Qualifications:
3-5 years of management experience
Knowledge of brokerage operations
Knowledge of securities settlement
Knowledge of DTC ITP systems
Experience with external communication with customers
Knowledge of trade reporting
Problem solving

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Coordinates and supervises cross-functional teams to improve business planning methods. Executes key business initiatives and growth strategies and programs that will drive business objectives. Demonstrates commitment to quality by delivering the CARES model to customers and/or internal partners.
• Responsible for executing and implementing business planning processes. Designs strategic plans based on forecasts, and provides improvement recommendations.
• Understands business direction and needs and develops solutions, roadmaps and assessment of potential business impacts. Identifies and executes opportunities that add value to the business and to achieve business goals.
• Consults with key decision makers to ensure cross-business and cross-functional alignment and synergy.
• Leads a team that develops and implements best practices and learning plans to meet business objectives.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required <