Jobs and Careers

Field Enablement Program Manager, Customer Success

Remote, North AmericaRemotefull_timeVerifiedPosted 15 Oct 2024

💰 $174,000/yr($81,200/yr – $174,000/yr)

About the role

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.

FE Program Manager, Customer Success Enablement

The FE Program Manager, Customer Success Enablement is responsible for assisting with the tactical development and execution of Customer Success Enablement programs to ensure the GitLab Global Customer Success teams are equipped with the content, resources, tools, and training to differentiate, support, and position the GitLab solution effectively.

Job Grade

The FE Program Manager, Customer Success Enablement is a grade 6.

What You’ll Do:

Execute tasks and responsibilities with clear direction and oversight from the Staff Program Manager, Customer Success and Director, Global Sales and Customer Success Enablement.
Build the content, assets, and reports to support our Customer Success Enablement deliverables.
Provide some independent program management for tactical and role-based initiatives while supporting the Staff Program Manager on strategic initiatives
Manage, maintain, report on, and audit existing Customer Success Enablement curricula and content.
Help manage various programs using the following tools stack: Gong, SalesForce.com, Highspot, Spekit, Ecosystems, Articulate Rise, Replicate Labs
Deliver ongoing support to ensure the Global Customer Success teams successfully adopt enablement programs.
Determine opportunities for improving the learning experience and identify innovative techniques for delivery and consumption, including manager support and coaching resources.
Collaborate with SMEs cross-functionally in Revenue Strategy & Operations, Product Marketing, Sales, Partner teams, and more to identify and fill gaps in core training and enablement curriculum to meet the needs of the Global Customer Success teams.
Provide insights and recommendations for process improvement to other Field Enablement Program Managers.

What You’ll Bring:

Customer Success background or working in a quota-carrying customer-facing role coupled with Enablement experience is a plus
Ability to continuously meet due dates and execute projects with positive impact from stakeholders.
Familiarity with Command of the Message is a plus.
Tech-savvy individual, able to quickly learn and adapt to new technologies as well as the ability to use GitLab.
Ability to thrive in a fast-paced and often ambiguous environment.
Creative and analytical problem-solving skills, bias for action, and agility, with high attention to detail.
Aligns with GitLab Values.
Familiarity with Google Suite and Content & Learning Management Systems is a plus.